Q: can you hook up the clothes washer directly to the basin by Ben from Georgia on March 25, 2016
A: Thank you for your interest in Sump Pumps Direct. Yes, these systems are designed for direct connection from your washer. Just make sure that you follow all INSTALLATION INSTRUCTIONS ans the system is vented per local code. If you have any other questions, please let me know. by Jim, Product Expert
Had to do install in a tight spot so I took my time to do it right. Filled it with water, pump turned on and RAN AND RAN AND RAN. Investigated and no water was ejected !Got assembly out quite heavy now that it was full of water, disconnected the couplings I installed about 12" above tank and gingerly plugged it in - pump ran but no discharge again. Called the 800 number and went thru the troubleshooting that I did with two very helpful people but hit a dead end - I called too late, the expert on the pump had just left to go home. Bruce said he would check with the expert on a question we both had and would call me back the next morning.
While awaiting call I took top off tank and pulled the pump assembly out. This is what I saw: 1 lots of white junk all over inside of tank that had the screen half plugged, 2 pump was already 3 years old and had lots of rust, 3 the bleeder hole that I guess has to be clear to prevent "air lock' was plugged with a mixture of the white plastic pieces and rust. I drilled out the bleeder hole, cleaned everything out and re-assembled. Got the whole assembly re-installed, filled with fresh water and plugged it in. It ejected the whole 5 gallons in about 3 seconds!!! Pretty quiet given it's location. Have done quite a few fill, drain, pump cycles and all seems perfect.
Oh yea, I left Bruce a message yesterday and now a day and a half after we first talked am still awaiting a call back. I would recommend that a new buyer take tank cover off and clean it out before they install.
Had to do install in a tight spot so I took my time to do it right. Filled it with water, pump turned on and RAN AND RAN AND RAN. Investigated and no water was ejected !Got assembly out quite heavy now that it was full of water, disconnected the couplings I installed about 12" above tank and gingerly plugged it in - pump ran but no discharge again. Called the 800 number and went thru the troubleshooting that I did with two very helpful people but hit a dead end - I called too late, the... more
Pros:I'd Buy It Again, Quiet, Fast
Cons:Unreliable, DOA, I had to fix to use
Richard Recommends This ProFlo Product
Product Expert
Richard,
Very sorry you experienced issues regarding your pump system. It is always suggested to inspect all products prior to installation. Please also keep in mind that it is not unusual to find surface rust on a product like this. We try to answer as many questions as we can about the product. In some instances, the manufacturer can provide better installation/troubleshooting assistance than we can. Or in some instances, we suggest having a professional install the product because they're more familiar with common problems that can occur.
This pump was to be used as a replacement for the exact same model, which has been in service for 3 1/2 years. It was starting to make noise when it ran. It finally broke this last weekend, of course when my wife was doing laundry. My son and I pulled the old one out and popped the new one in. That took about 20 minutes. Plugged it in and discovered the discharge from the unit was actually coming out of the vent port! That was quite a shock!
We had to uninstall it, remove the screws, turn the entire insides so the discharge tube matched with the discharge port on the case, re-assemble the unit and then reconnect it to the system, and then all was well again. It wasn't the most pleasant experience since the unit was full of water.
Having to take the unit apart to fix it wasn't the fault of Sump Pumps Direct, and one look at the old unit showed the discharge tube inserted in the lower part of the discharge port, and on the new one it was in the vent port. I didn't think to look while installing the new one.
This pump was to be used as a replacement for the exact same model, which has been in service for 3 1/2 years. It was starting to make noise when it ran. It finally broke this last weekend, of course when my wife was doing laundry. My son and I pulled the old one out and popped the new one in. That took about 20 minutes. Plugged it in and discovered the discharge from the unit was actually coming out of the vent port! That was quite a shock!
We had to uninstall it, remove the screws, turn... more
Roger Recommends This ProFlo Product
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10
Deb R. Lonepine, MT
Purchased 4/8/16
REVIEWED
APR.
29
2016
Pump For A Dog Grooming Tub
I have a hydraulic bath tub for dog grooming, I was unable to get this to drain because the drain pipe is for a washer and this drains under the tub with a hose on the ground. So ordered this pump for under a sink and it works fine! very quiet.
Deb Recommends This ProFlo Product
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11
Tom M. Midland, GA
Purchased 10/31/15
REVIEWED
NOV.
24
2015
Looks Great
Should do the job perfectly. Haven't hooked it up yet but expect it will move sink water from gazabo over lake back to lake house with no effort.
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Spec Sheet
So Far So Good, Once I Got It To Work
