Purchasing a sump pump from Sump Pumps Direct is just like purchasing one from a big-box retailer.
If you have a problem with your sump pump while it's under warranty, the home improvement centers won't repair it for you. They'll simply refer you to a local service center.
Sump Pumps Direct works the same way. All of our new products are backed by at least a one-year manufacturer's warranty.
If your product needs servicing under its warranty, you can take it to one of the manufacturer's authorized service centers, who will repair the product for free.