Hurricane Irma may be one of the strongest storms on record, but Alabama residents are even stronger. As the storm made landfall, residents are took action by preparing for the worst and hoping for the best.
Hurricanes can have a devastating, lasting impact on the lives and infrastructure in affected areas, even long after the initial landfall. Massive power outages, severe flooding, and even mudslides can make shipping supplies like emergency portable generators difficult.
Each storm brings its own challenges. Weather and road conditions change rapidly by the minute and deliveries simply cannot be guaranteed as a result of shipping challenges like: mandatory evacuations, road closures, and carrier backlogs, etc.
We apologize for any inconvenience these delays may cause. Our team is working hard to ensure you receive your merchandise and we appreciate your patience as we work through the aftermath of these storms.
Whether you're considering to purchase an emergency generator or already placed an order, you can count on Electric Generators Direct to help you weather the storm. We are prepared by stocking our warehouse and distribution centers before the season so that we can get your products on the road and on its way to you.
Place an Order for an In-Stock Generator In order to get the generator you need in a timely manner, you will need to select a generator that is currently in stock.
Due to current shipping limitations and delays in the Alabama area, we are unable to offer Next Day or 2nd Day Air shipments to certain zip codes in Alabama.
Home Delivery Home deliveries may be delayed depending on where you live. We are closely monitoring the situation caused by Irma as conditions change by the hour. Due to what will be massive backlogs of shipments into Alabama, orders are being delayed by shipping companies. However, not all areas will experience service disruptions equally. We will continue to update our site as we receive more information.
We strongly encourage you to not cancel or refuse your order. In doing so you will incur a Return Order Fee which could potentially cost hundreds of dollars.
If you do happen to have power, you are indeed very lucky. However, power outages can be unpredictable and we encourage everyone to have at least an emergency backup to protect themselves from an extended power outage. By placing your order NOW, your generator will eventually be delivered to your doorstep – even if it’s a few days delayed or before stocks run out.
Pick Up at Local Freight Terminal If you're without power or preparing for a storm, we STRONGLY RECOMMEND contacting your freight carrier to pick up your order at their local freight terminal to shave several days, perhaps weeks off of delivery times. You'll just need to bring a photo ID that matches the name on the order to receive your generator, your order will not be released if it doesn’t match.
We do not stock any generators in these shipping terminals. All our generators will ship from one of our warehouses located around the country, before they arrive at the local freight terminal.
Once your order ships, we will email you a tracking number and the name of the freight carrier for your order. Clicking on that link will take you to the freight carrier's website, where you can find more information regarding your shipment. Once you know which terminal your order is heading to, the best bet is to contact them directly at the phone number below to ensure your order has arrived.
Questions? Inventory and delivery information is changing constantly during these times, we strongly encourage you to call us at (800)800-3317 during normal business hours to speak with one of our representatives and place your order over the phone. To learn more visit our contact us page.