Hurricanes can have a devastating, lasting impact on the lives and infrastructure in affected areas, even long after the initial landfall. Massive power outages, severe flooding, and even mudslides can make shipping supplies like emergency portable generators difficult.
Each storm brings its own challenges. Weather and road conditions change rapidly by the minute and deliveries simply cannot be guaranteed as a result of shipping challenges like mandatory evacuations, road closures, and carrier backlogs, etc.
We apologize for any inconvenience these delays may cause. Our team is working hard to ensure you receive your merchandise and we appreciate your patience as we work through the aftermath of these storms.
ALERT: Due to the remnants of Hurricane Michael, some of our freight carriers are announcing closures and delays. Please refer to the shipping sites below for up-to-the-minute information.
Whether you're considering to purchase an emergency generator or already placed an order, you can count on Electric Generators Direct to help you weather the storm. We are prepared by stocking our warehouse and distribution centers before the season so that we can get your products on the road and on its way to you.
Place an Order for an In-Stock Generator
In order to get the generator you need in a timely manner, you will need to select a generator that is currently in stock.
We strongly encourage you to not cancel or refuse your order. In doing so you will incur a Return Order Fee which could potentially cost hundreds of dollars.
If you do happen to have power, you are indeed very lucky. However, power outages can be unpredictable and we encourage everyone to have at least an emergency backup to protect themselves from an extended power outage. By placing your order NOW, your generator will eventually be delivered to your doorstep – even if it’s a few days delayed or before stocks run out.
Pick Up at Local Freight Terminal
If you're without power or preparing for a storm, we STRONGLY RECOMMEND contacting your freight carrier to pick up your order at their local freight terminal to shave several days, perhaps weeks off of delivery times. You'll just need to bring a photo ID that matches the name on the order to receive your generator, your order will not be released if it doesn’t match.
We do not stock any generators in these shipping terminals. All our generators will ship from one of our warehouses located around the country before they arrive at the local freight terminal.
Once your order ships, we will email you a tracking number and the name of the freight carrier for your order. Clicking on that link will take you to the freight carrier's website, where you can find more information regarding your shipment. Once you know which terminal your order is heading to, the best bet is to contact them directly at the phone number below to ensure your order has arrived.
2400 REPUBLIC BLVD
17183 US HWY 280E
810 19TH AVE SE
Atlanta West, GA
2500 WESTPOINT DRIVE LITHIA SPRINGS, GA
601 REPUBLIC STREET BIRMINGHAM, AL
759 INDUSTRIAL PARK BLVD. MONTGOMERY, AL
Inventory and delivery information is changing constantly during these times, we strongly encourage you to call us at (800)800-3317 during normal business hours to speak with one of our representatives and place your order over the phone. To learn more visit our contact us page.