Simpson Professional 3200 PSI (Gas - Cold Water) Aluminum Frame Pressure Washer w/ Honda Engine & CAT Pump

Ordered the unit and it took two weeks for delivery. Customer service through PED was good. The unit was delivered in good order but would not start. The CEO of PED told us to take to a Certified Honda service dealer in Ft Lauderdale for warranty. Simpson was contacted and made aware of the situation.

Honda baulked at repairing as they blamed us for using bad fuel. With continued phone calls Simpson paid for the repairs so we could get our machine back. This was about 10 days later.

The company Power Center in Ft. Lauderdale replaced the carburetor and gaskets. The unit has operated well since.

I appreciate the service we received from PED personnel to sort out this issue for us. They personally never had any responsibility for the product, as it was shipped out directly from Simpson to us. I would use PED for any other power equipment I may need to purchase in the future.

Great service.

Ordered the unit and it took two weeks for delivery. Customer service through PED was good. The unit was delivered in good order but would not start. The CEO of PED told us to take to a Certified Honda service dealer in Ft Lauderdale for warranty. Simpson was contacted and made aware of the situation.

Honda baulked at repairing as they blamed us for using bad fuel. With continued phone calls Simpson paid for the repairs so we could get our machine back. This was about 10 days later.

The... more

Not sure if all of these washers are like this, but when I assembled the unit, I noticed that the frame was very, very bent. This was not due to shipping. It was due to faulty assembly of the frame and the base plate. See the pic below. I hope PWD will be able to help me out. I'm in a holding pattern now, as I haven't put in oil or gas into the engine.... I'm hopeful this will be straightened out quickly!

OK. So first of all this baby rocks!! Already power washed the walkway and it looks great. But I have a few concerns.

1. The heat shield on the muffler was dented. Called Simpson and they were great...except that isn't a piece they replace. Comes off with 4 small screws but it's part of the engine and they don't have it. Oh well, cosmetic and it will probably get dinged anyway...rock on....

2. I follow directions to the letter and with this it was no different. Simpson provides great quick startup directions with 12 steps. Step 1...connect garden hose to #1 ( marked with a sticker) and then Step 2....connect high pressure hose to pump (also marked with a sticker)....except that the stickers are reversed on the pump!! No big deal...I race cars, loaded bombs in the Air Force for a few years, and I also make some great chocolate chip cookies so I'll just remember that 1=2 and 2=1 and flip:flop...uh you get he point.

3. I'm cruising along power washing away and amazed about how well it's going...and what do I see? Clean sidewalk...yes...but I also see a shiny new nut laying on the ground....hmmm...so I look under the washer and there is the matching bolt hanging there off the end of an aluminum angle iron bracket that the motor connects to. Hmmm...ok, well ok just tighten that baby up....but then I figure I should check other bolts/nuts and many of them are loose...ugh...

4. So when I have it tilted forward I also notice the little rubber feet are loose...oh man...and then I notice they are attached with 2 different screws!! One a Phillips ( reed and prince maybe) and one a star topped screw. Maybe it's an engineering thing I don't get...maybe some weird sympathetic vibration issue if you don't use different screws that will cause a bearing to go....:)

Again it power washes great but the little details were missed. So I'll add a little sticker that reminds me to check my nuts every few hours of operation and I should be good. :). But I really shouldn't have to do that.

OK. So first of all this baby rocks!! Already power washed the walkway and it looks great. But I have a few concerns.

1. The heat shield on the muffler was dented. Called Simpson and they were great...except that isn't a piece they replace. Comes off with 4 small screws but it's part of the engine and they don't have it. Oh well, cosmetic and it will probably get dinged anyway...rock on....

2. I follow directions to the letter and with this it was no different. Simpson provides... more

After a major issue with the CAT pump I was finally able to use the washer. Performance wise it does not disappoint. Very powerful.

Outside the annoyance of dealing with the warranty on a defective pump, the washer performed well. The team from PWD stayed in touch throughout the process to make sure I was getting the service needed to fix the product.

Well done on their part.

I purchased this unit for the CAT pump and Honda engine. I easily could of bought a more powerful unit for the same price, however I'd like this to be the only power washer I ever own.

That being said, this unit did not blow me away with its power nor it's features. You have to squeeze the handle while pull starting the engine, really there is no technology that can make starting this easier. I look like a monkey/football trying to start it. The whole unit jumps off ground unless you put your foot on it.

Anyway I digress, it's a good unit. If your looking for a commercial grade with medium power, you found it. I have washed the house and unstained the deck with it. It worked as expected. I will say that it is compact and stores nicely. Good unit overall.

Pressure Washers Direct was great to deal with. I would not hesitate to buy from them again.

I purchased this unit for the CAT pump and Honda engine. I easily could of bought a more powerful unit for the same price, however I'd like this to be the only power washer I ever own.

That being said, this unit did not blow me away with its power nor it's features. You have to squeeze the handle while pull starting the engine, really there is no technology that can make starting this easier. I look like a monkey/football trying to start it. The whole unit jumps off ground unless you put... more

For the money I thought I was getting a very premium pressure washer. I think maybe I did but maybe I just got a dud or one that had a rough time in the shipping process. First off, when it arrived I noticed that when UPS man had the box on his dolly sideways, instead of right side up. I hoped it wouldn't be a big deal and when I opened the box everything seemed to be ok.

Upon assembly I noticed when securing the handle that the screws and plastic nuts had a hard time going together as if the plastic nuts were warped. I though the screws were the only problem however, the showstopper of this unit that really ruined my week was when I used it for the first time and the top of the red vent cap on the water pump broke off.

How in the heck does that happen? It just randomly happened in the middle of pressure washing my driveway when I noticed it was laying in the grass next to the pressure washer. Lastly I'll say that the gun that came with it stinks! Even when I let off the trigger it continues to spray a mild stream of water. If I buy some new screws and nuts, a new vent cap, and a new pressure gun I'm sure this unit will be awesome. I feel it's very unfortunate and sadning that the unit costs so much money and so much has to be invested in it right off the bat.

For the money I thought I was getting a very premium pressure washer. I think maybe I did but maybe I just got a dud or one that had a rough time in the shipping process. First off, when it arrived I noticed that when UPS man had the box on his dolly sideways, instead of right side up. I hoped it wouldn't be a big deal and when I opened the box everything seemed to be ok.

Upon assembly I noticed when securing the handle that the screws and plastic nuts had a hard time going together as... more

Just today I received my new frame from Simpson. Pressure Washers Direct was extremely helpful in arranging this. Very prompt shipping to resolve the issue.

Frame is perfectly straight, now. Pump and engine work very well. Great power! Thanks, PWD! Glad that you guys work hard to make it right!

This combination of Honda GX series of engines and the CAT pump makes a commercial quality product at a residential price.

If maintained properly it should last a lifetime of commercial use and forever as residential use. I love it.

The only things I would and have improved upon are a longer spray tube and a longer hose.

I ordered this product from PWD.com because I had a good experience 10 years ago with my previous pressure washers and I did a lot of research and wanted an aluminum washer. Even though I read that many individuals had an issue with the product right out of he box, I went with it anyway fro PWD to save the sales tax. Well, I am one of the few who received a dud.

Long story short, (spent lots of time and it was the third authorized service department cause the first two stopped doing warranty work for Simpson). The authorized service dealer found the CAT pump was frozen and that is why it wouldn't start out of box. PWD sent me to Simpson customer service as this was a "warranty issue". Authorized dealer indicated that Simpson does not warrant the pump, that CAT pumps are warrantied by the manufacturer.

The CAT pump manufacturer wants to inspect the pump to determine if their warranty will cover it and if it can be repaired or replaced. It has been a week and a half and the authorized service dealer is still waiting for the manufacturer to send a crate to use to send the pump to them for them to determine what they will do. He said it could take a couple to a few more weeks before I get to use my "new" (possibly with a rebuilt pump) that I bought.

I feel like the washer is a hot potato! No one wants to help me, it is the other guy's problem. I don't know how to motivate the CAT pump manufacturer to do the right thing and send a new pump while the old one gets sent back to them.

Once I get it and am able to use it, I can complete the review of it. I take that back, the form requires me to complete all ratings, I gave 3's but really don't know as it will be 3 to 4 weeks after purchase that I get to use it.

Well, that's off my chest, feel a little better, but still with out a washer. Not sure I will order on line again for mechanical products.

I ordered this product from PWD.com because I had a good experience 10 years ago with my previous pressure washers and I did a lot of research and wanted an aluminum washer. Even though I read that many individuals had an issue with the product right out of he box, I went with it anyway fro PWD to save the sales tax. Well, I am one of the few who received a dud.

Long story short, (spent lots of time and it was the third authorized service department cause the first two stopped doing... more

Got it on sale for $665ish. With a Honda GX and Cat triplex pump this is about the best entry level commercial combo you can buy. I wish it had a longer hose. Definitely will need to upgrade to a 50 foot hose. The cart seems ok. The thing is much smaller and shorter than in the picture. This is good, because I'm running out of storage space. I bought this over the Pressure Pro model because of two important things:

1. The Pressure Pro uses a custom Cat pump made exclusively for them. This might be difficult to find parts when it comes time to rebuild or replace - think 10 years down the road.

2. The Pressure Pro did not have a gun/hose holder.

I'm not a commercial user, so this thing will last a life time if taken care of. Spend a little more and get commercial grade - its worth it.

Got it on sale for $665ish. With a Honda GX and Cat triplex pump this is about the best entry level commercial combo you can buy. I wish it had a longer hose. Definitely will need to upgrade to a 50 foot hose. The cart seems ok. The thing is much smaller and shorter than in the picture. This is good, because I'm running out of storage space. I bought this over the Pressure Pro model because of two important things:

1. The Pressure Pro uses a custom Cat pump made exclusively for... more

I've used this for about 3 hours now and I'm impressed. It is easy to start and generates a lot of pressure for my driveway and patio cleaning projects. Works great with my Whirl a Way surface cleaner.

Only complaint is that it is loud, but maybe no more so than others.