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DeWalt 60697 Power Equipment Reviews & Ratings

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DeWalt DXPW3425 Ratings
Overall Rating
Features
4/5
Quality
3/5
Performance
3/5
Value
3/5
Overall
3.2 out of 53.2 out of 53.2 out of 53.2 out of 53.2 out of 5
Pros
I'd Buy It Again (1)
Easy To Store (1)
Features (1)
Durable (1)
Cons
Unreliable (1)
Low Quality (1)
44% of respondents would recommend this product to a friend
9 Reviews  Sort by 
 
Robert J.
Fergus Falls, MN
Total Reviews
2 Reviews
Most Helpful Positive Review
REVIEWED
AUG.
03
2017
5 out of 55 out of 55 out of 55 out of 55 out of 5
Kudos To Dewalt & Pw Direct For Fixing My Problem!
So I posted the last negative review on this product because I had problems with the pump. I got a response the next day from both PW Direct and FNA (the manufacturer of the DeWalt pressure washers). After hearing my story and the difficulties I went through FNA agreed to make an exception to their "normal wear and tear" policy and replace my pump. Because of some personal issues I could not get to installing it immediately but I did so today.

The unit woks beautifully. I am... more
Pros: Durable, Features, Easy To Store, I'd Buy It Again
Robert Recommends This DeWalt Product
Brian, the Pressure Washer Expert
Product Expert
Robert,
I am so glad we could help!
more
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00
Robert J.
Fergus Falls, MN
Total Reviews
2 Reviews
Most Helpful Critical Review
REVIEWED
JUL.
11
2017
2 out of 52 out of 52 out of 52 out of 52 out of 5
Dewalt Misrepresentation
Well I found out I'm not alone! I purchased this model from Home Depot in 2014. Used it about six times and the pump stopped working. Took it to a DeWalt dealer in Eden Prairie Mn who said it was a licensed product and therefore they didn't deal with it. Told "licensed" meant that DeWalt does not make the product and I would have to take it to an authorized DeWalt repair shop which I did.

Manual said a 5 yr warranty on the pump but my situation was one of "normal wear... more
Robert Does Not Recommend This Product
Brian, the Pressure Washer Expert
Product Expert
Robert,
We will contact you privately about the pump to make sure we have one that will fit your unit.

I would respectfully disagree about your assertion of misrepresentation.DeWalt is one of the many companies in the Black and Decker "family" that includes Stanley, Porter Cable, DeWalt, Craftsman, Vector, Dustbuster and others.

Products licensed under the DeWalt name are made by various manufacturers based on what they are- air compressors are one division, pressure washers another, tools yet another, etc. They are all backed by DeWalt's Factory Warranty program and each division has different repair locations. I am sorry the bricks & mortar store gave you incorrect information. This is not deception- it's how business is done in these days of global assembly and lowest-price guarantees.

Usually product warranty descriptions are on the last page of the Owner's Manual. It is usual for them to cover only defects in materials and workmanship, they don't cover wear & tear.

I hope we have the pump to meet your needs, and I also hope my explanation makes you more confident about your purchase.
more
Manufacturer Response
Brand Rep
Robert,
Hello my name is Zac and I am the Assistant Service Manager for the FNA Group who manufactures the DeWalt line of gas pressure washers.
First and foremost thank you for your purchase of our DeWalt Gas Pressure Washer; if you need further assistance please contact me directly at 1-847-621-8954 or via email at zdawson@fna-group.com. I would be more than happy to help resolve any issues or questions you may have.

Thank you
more
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00
John M.
Garrett, IN
Total Helpful Votes
31 Helpful Votes
REVIEWED
MAR.
15
2015
3 out of 53 out of 53 out of 53 out of 53 out of 5
Junk
Out of the boxing wouldn't start, when I removed the spark plug I found metal shavings and plug wouldn't go back in, the hole wasn't threaded right at the factory,once started, it backfires every time I let up off the trigger handle. I wouldn't recommend this model to anyone.
John Does Not Recommend This Product
Manufacturer Response
Brand Rep
John,
John we apologize for your experience and would like to see how we can help. Please contact Zac Dawson at zdawson@fna-group.com so he can help determine the root cause and get you back pressure washing.

Thank you and we look forward to hearing from you.

Regards,

DeWalt Team
more
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3110
Kim D.
Ocala, FL
Purchased from Power Equipment Direct
Purchased 2/3/15
Total Helpful Votes
15 Helpful Votes
REVIEWED
MAR.
23
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Your New Best Friend
This will be the last pressure washer I ever buy. Excellent unit performance wise as well as fuel consumption. Have had other units that last only a few seasons. This looks like it will go for the long haul. Great investment.
Kim Recommends This DeWalt Product
Was this review helpful?
152
Dave C.
Shamong, NJ
Total Reviews
2 Reviews
Total Helpful Votes
15 Helpful Votes
REVIEWED
JUL.
28
2015
2 out of 52 out of 52 out of 52 out of 52 out of 5
Pump Is S^&t
Used a few times and then wouldn't build pressure. Called on warranty and was told I have to take to service center. Closest one is an hour away. I called customer service back and asked if they could ship a new pump and I would install and send old back. Wouldn't do it. Now I have a $700 yard ornament.
Cons: Low Quality, Unreliable
Dave Does Not Recommend This Product
Manufacturer Response
Brand Rep
Dave,
Hello my name is Zac and I am the Assistant Service Manager for the FNA Group who manufactures the DeWalt line of gas pressure washers.
First and foremost thank you for your purchase of our DeWalt Gas Pressure Washer; if you need further assistance please contact me directly at 1-847-621-8954 or via email at zdawson@fna-group.com. I would be more than happy to help resolve any issues or questions you may have.

Thank you
more
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71
Dave C.
Shamong, NJ
Total Reviews
2 Reviews
Total Helpful Votes
15 Helpful Votes
REVIEWED
JUL.
29
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Pump Replacement
After I posted, I was contacted by Zac from DeWalt. He was very helpful and agreed to send me a new pump. It's nice to see companies like DeWalt stand behind their products. Great Job!!!!
Dave Recommends This DeWalt Product
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83
Micheal C.
Pomona, CA
Purchased from Power Equipment Direct
Purchased 5/4/15
REVIEWED
JUN.
17
2015
1 out of 51 out of 51 out of 51 out of 51 out of 5
Broke Down
Broke down after second use
Micheal Does Not Recommend This Product
Brian, the Pressure Washer Expert
Product Expert
Micheal,
I tried to reach out to you at the number on the order. What happened to the unit? I would recommend reaching out to the folks at DeWalt to have the unit evaluated under warranty at a local service shop. They can be reached at 800-433-9258. Any questions you can reach me directly at 800-710-7499. Thanks
more
Manufacturer Response
Brand Rep
Micheal,
First and foremost our apologies for any issue you may be having. I would like to help anyway we can. At your convenience please contact Zac Dawson at zdawson@fna-group.com as he would be more than happy to help.

Thank you and again we apologies for any issues.

DeWalt Pressure Washer Team
more
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73
Earl O.
Howard, WI
Total Reviews
2 Reviews
REVIEWED
MAY.
23
2016
4 out of 54 out of 54 out of 54 out of 54 out of 5
Incredible
After extensive research, purchased this machine from a big box store. Looked at others, but this one was a great price, hundreds less than here at Pressure Washers Direct. (Wow.)

After reading the manual 3-4 times, attempted startup. It was a little stiff, but after learning the correct procedure- it starts relatively easy.

Immediately blasted the loose paint off our deck, in minutes I was done, yes. Changed the break in oil, there were noticeable metal filings in it. The next project... more
Earl Recommends This DeWalt Product
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54
Don
REVIEWED
APR.
08
2016
2 out of 52 out of 52 out of 52 out of 52 out of 5
Buyer Beware
Purchased pressure washer, used the washer 3 times for approx 6-8 hours of use. On the 4th attempt to use pump, no pressure?

Took pump to Dewalt service center, told the pump has to go back to pump manufacturer to be evaluated in order to warranty the pump. Dewalt now states that the pump manufacturer will not warranty the pump. The pump failed due to "wear issues" not defective parts. The parts wear out after 6-8 hrs of use? I should not be surprised, but I am disappointed in... more
Don Does Not Recommend This Product
Brian, the Pressure Washer Expert
Product Expert
Don,
I don't see where you purchased this unit from us, so unfortunately I can't investigate your specific situation with AAA (the pump manufacturer) or the folks at DeWalt.

In general, Factory Warranties cover defects in materials and workmanship. Warranty technicians take the pump apart and check the seals, case, and pistons. "Wear and tear" situations that aren't covered by a Factory Warranty also include things like running the pump dry; using a bleach or other caustic solution through your siphon tube since it also runs through the pump; or using hot water.
more
Manufacturer Response
Brand Rep
Don,
Hello my name is Zac and I am the Assistant Service Manager for the FNA Group who manufactures the DeWalt line of gas pressure washers.
First and foremost thank you for your purchase of our DeWalt Gas Pressure Washer; if you need further assistance please contact me directly at 1-847-621-8954 or via email at zdawson@fna-group.com. I would be more than happy to help resolve any issues or questions you may have.

Thank you
more
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44
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