Sump Pumps Direct gives you a shipping option to receive "Lift Gate Service" on all sump pumps weighing more than 100 lbs.
Due to the weight of these sump pumps, they cannot be shipped UPS Ground so instead, they are shipped via semi-truck.
These semi-trucks are designed to unload pallets of freight at loading docks which means they aren't street level and sometimes cannot access cul-de-sacs or very narrow, remote roads.
Receiving Your Delivery
If you have a loading dock or forklift, you do NOT need liftgate service.
If you are a residential customer it is highly recommended that you order the Lift Gate Service, which means a box truck equipped with a hydraulic lift will deliver your items and safely lower them from the truck to the ground. If not, you must have at least 2-4 able-bodied people present to unload the sump pump off of the semi-truck trailer.
While some truck drivers are kind enough to help, sometimes they are required not to help you manually lift shipments.