Electric Generators Direct gives you the option to order "Lift Gate Service" on all generators weighing more than 100 lbs**.
Due to the weight of these electric generators, they cannot be shipped via UPS Ground.
Instead, they are shipped via semi-trucks, which are designed to unload products at loading docks and freight terminals.
NOTE: Large Liquid Cooled Generators Require Forklift or Dock
Receiving Your Delivery
If you have a loading dock or forklift, you do NOT need lift gate service.
If you are a residential customer and do not order lift gate, you must have at least 2-4 able-bodied people present to unload the generator or an onsite forklift to offload it from the semi-truck.
While some truck drivers are kind enough to help, they are not required to help you lift the products.
If you do not have the equipment or manpower, you can order a special truck equipped with a hydraulic lift to safely lower the product from the truck to the ground. Lift-gate service provides customers with curb-side delivery.