How to Receive a Freight Shipment
When a carrier is making a delivery, be sure to check your package and its contents for damage before signing off and taking receipt of your shipment. For more information on how to receive a freight shipment, enjoy the video below.
Remote Area Surcharge
Within the contiguous United States, a few zip codes require additional services to facilitate the delivery. If you are one of the few who happen to live on an island or a very unique area, we can still ship to you.
However, depending on your zip code, you may be charged a "Remote Area Surcharge" while checking out.
Some engine-powered products CANNOT be shipped to California because they do not meet the emission standards of the California Air Resources Board (CARB).
Alaska & Hawaii
We ship most items to Alaska and Hawaii. However, due to the extra shipping costs, we cannot offer "Free Shipping" to these states.
Standard shipping rates will be added to the shopping cart when checking out.
We currently do NOT ship internationally, including Canada and Puerto Rico.
We can, however, ship to freight forwarders inside the United States. You would be responsible to coordinate and pay for the international shipment.
Changes to the delivery address requested after the product ships will incur a $50 reconsignment fee.
Curb Side Delivery
All products greater than 100 lbs. ship via semi-truck. We recommend ordering "Lift Gate Service" to safely lower the product to the curb. In other words, you are responsible for getting the products from the curb to your garage. The delivery driver is not obligated to assist in further moving the product, but many are kind enough to help.
White Glove Service
As a convenience to our customers, Electric Generators Direct now offers a White Glove Service upon special request at an additional charge. Please call for more information and to receive a quote.