Severe weather, like tropical storms and hurricanes, can have a devastating, lasting impact on the lives and infrastructure in affected areas.
Massive power outages, severe flooding, and even mudslides can make shipping supplies like emergency portable generators difficult.
Each storm brings its own challenges. Weather and road conditions change rapidly by the minute and we cannot guarantee delivery as a result of shipping challenges like mandatory evacuations, road closures, and container or driver shortages, etc. Please check your carrier for the most up-to-date information below:
Whether you're considering to purchase an emergency generator or have already placed an order, you can count on Electric Generators Direct to help you weather the storm.
We are prepared by stocking our warehouse and distribution centers before the season so that we can get your products on the road and on their way to you.
Most people looking to make a purchase just before a storm are concerned they won't get their generator in time, but with so many shipping options available, you may be in luck. If you haven't used a generator before you will find this start-up guide very helpful.
If you've already placed an order, you will begin receiving shipping notifications from either FedEx or a Freight Carrier. The difference will be determined by the weight of the generator and if it was in-stock at the time it was ordered.
Once your order is onto a truck, you will receive shipping notifications with a tracking number that allows you to track your shipment with notifications sent to your e-mail. Hurricanes can cause service disruptions that are outside of anyone's control, we encourage you to stay up to date on information impacting your area.
We apologize for any inconvenience these delays may cause. Our team is working hard to ensure you receive your merchandise, and we appreciate your patience as we work through the aftermath of these storms.
Our Shipping Policies
We offer several different shipping options to get you what you need in the most expedient manner.
The most common question we receive is, "How fast can I get my generator?" The answer: It depends.
By far, the most important step is ordering your emergency generator as soon as possible. Even if you can't get it in time before the storm hits, you will at least be able to get it as fast as humanly possible when shipping resumes.
While the storm may last a day, you may still be without power for days after, sometimes even weeks after. Having an emergency generator will help you for this period and be there for you for when you need it next.
Next-Day / 2-Day Air
NOTICE: Service Disruptions Due to Hurricane Florence:
We are not able to take Next Day and 2nd Day Air orders for certain parts of North Carolina (Visit FedEx for a list). We apologize for the inconvenience. Please check FedEx for shipping updates. Expedited shipping charges are non-refundable and delivery times are not guaranteed. We will get the products out the door and into the hands of FedEx. They will make every effort to deliver on time, but circumstances may cause a delay like government-issued evacuations, flight groundings, and road closures.
Pick Up at Local Freight Terminal
If you order a generator that ships by freight carrier and want to shave time off of the delivery, we STRONGLY RECOMMEND contacting the freight carrier to see if you can pick up your order at their local freight terminal.
Once your order is placed and shipped, you will receive an email with a tracking number and the name of the freight carrier for your order.
Please Note: You must call the freight carrier to make arrangement for a pickup. Generators are not stocked at shipping terminals. All generators will ship from one of our warehouses before they arrive at the local freight terminal. You will need to bring a photo ID that matches the name on the order to receive your generator. Your order will not be released if it doesn’t match.
Return & Cancellation Policies
During uncertain times, people need certainty, and we completely understand this. We strive to provide the best possible service by giving customers all of the information needed to get the right generator in a timely manner.
By preparing for the worst and hoping for the best, you will find that your situation will be much better than those who just hope for the best and are without power. Even if a storm doesn't knock out your power completely, you will be ready for the next one and find many great uses for your new generator.
Expertise and Service
At Electric Generators Direct, we pride ourselves on being the best in the business by providing customers with expert advice, friendly customer service, and the largest selection of portable and home standby generators.