Purchasing a lawn mower from Mowers Direct provides you with the same service options as if you were to purchase one from your local home improvement warehouse.
If you have a problem with your mower while it is under warranty, the home improvement centers won't repair it for you. They will simply refer you to the manufacturer for technical support or to a local service center, like taking your car to the dealer for warranty work.
Mowers Direct works the same way.
If your product needs to be serviced while it's under warranty, you can take it to one of the manufacturer's authorized service centers, who will repair the product at no cost to you.