67% of respondents would recommend this product to a friend
Ryan S. Springhill, TN
Most Helpful Critical Review
Broke The Bar After A Day & A Half On The Sidewalk
Very easy to use, easy to move around. Very handy but stripped the bar out. Second day barely touch the sidewalk and ripped itself off.
Really need to re-think the aluminum bar design, you will spend a lot on replacement bars.
Pros:Easy To Use, Light Weight, Easy To Store
Ryan Recommends This Whisper Wash Product
Surface cleaners are never supposed to actually touch the surface being cleaned- they hover over the surface, held up by the powerful spray of water coming out of the jets on the spray bar. The handle is only there to guide the surface cleaner from side to side, or move it into place when it's on the rear wheels.
If you push down on the handle during use you risk the damage you describe, as well as clogged jets or a damaged swivel joint.
You may want to contact the folks at Whisper Wash at (800) 898-6146 before 7/17/17 since your surface cleaner has a 90 day Factory Warranty that covers defects in materials and workmanship.The Factory Warranty does not cover wear and tear or mis-use, but that's up to Whisper Wash to decide.
I've owned this unit for 12+ years and it's performed flawlessly. If their was any downside it's only that it takes up lots of floor space in my cargo trailer...I may switch to a foldable unit so I can hang it on the wall of the trailer. It's very stable and a pleasure to use.
Brian Recommends This Whisper Wash Product
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Austin B. Freeman, VA
The spray bar and tips wore out on the very first day we used it. Supposedly it has a one year warranty but was told the warranty did not cover these parts.
Very disappointed after spending so much money on it. Its false advertising to call this unit professional. May work well for a homeowner cleaning decks or something but definitely not for commercial use.
This unit is rated for cold or hot water, 2000 to 5000 PSI and 4 to 10 gallons per minute; capable of handling temperatures up to 212 °F; that is Professional territory. (Consumer pressure washers are rated up to around 3000 PSI and 3 GPM.)
Factory Warranties cover defects in materials and workmanship; they don't cover wear and tear. However, it should have lasted longer than 1 day as long as your pressure washer falls within the posted limits.
Since you purchased your unit from us, let me check with our sales rep and see if there is anything they can do to help. I'll contact you through the email address you provided with your order instead of the email you used for this review.