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Toro 20372 Gas Self-Propelled Lawn Mowers Reviews & Ratings

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Toro 20372 Ratings
Overall Rating
Features
3/5
Quality
3/5
Performance
3/5
Value
3/5
Overall
2.5 out of 52.5 out of 52.5 out of 52.5 out of 52.5 out of 5
Pros
I'd Buy It Again (1)
Easy To Use (1)
Durable (1)
Cons
The leaves stacked up al... (1)
Durability (1)
Unreliable (1)
Heavy (1)
Low Quality (1)
50% of respondents would recommend this product to a friend
2 Reviews  Sort by 
 
Larry S.
Falls Church, VA
Purchased from Power Equipment Direct
Purchased 3/23/17
Most Helpful Critical Review
REVIEWED
APR.
19
2017
1 out of 51 out of 51 out of 51 out of 51 out of 5
Totally Dissatisfied
It started on the third pull but after about 10 meters, the left rear drive wheel fell off. I found it very difficult to reattach. After I put it back on, the mower was very difficult to maneuver. The self-propel is not working. I want to return this mower for a more expensive Honda.
Cons: Low Quality, Heavy, Unreliable, Durability
Larry Does Not Recommend This Mower
Jose, the Lawn Mower Expert
Product Expert
Larry,
I'm sorry that you are having difficulties with your mower and apologize for any inconvenience this has caused. I see on your account that you spoke with someone at our company today who passed along the phone number for Toro maintenance. Just in case, that number again is (888) 384-9939. Toro will help you find a certified repair center nearby and they will fix anything under warranty at no cost to you. If any other issues do come up, please give us a call and we will do our best to assist. Thank you for your business and I hope you have a great day.
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Manufacturer Response
Brand Rep
Larry,
This does not sound right at all and we are sorry you are having trouble with your mower. We would like to help! If one of your drive wheels is not functioning correctly, you should bring your mower to the nearest authorized dealer for servicing within two years of your purchase date and Toro will fix your unit for free.

Additionally, every so often self propel cables need to be adjusted to ensure the drive system works correctly. The traction adjustment knob provides a simple way to adjust the cable to make your mower more responsive or less responsive.

If you would like to speak with someone right away regarding mower issues or warranty questions, please call our customer service number (888) 384-9939 (toll free).
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Susan Cl.
Amarillo, TX
Purchased from Power Equipment Direct
Purchased 10/23/16
REVIEWED
DEC.
06
2016
4 out of 54 out of 54 out of 54 out of 54 out of 5
Well Worth The Money!!!!
Family was impressed that I chose the Toro mower. I feel it was worth every penny of the investment and will last many summer cutting grass and falls picking up the leaves.
Pros: Durable, Easy To Use, I'd Buy It Again
Cons: The leaves stacked up along the right front wheel
Susan Recommends This Toro Mower
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