This unit worked for 2 minutes before the pump failed and the pump oil filled with water. I can't return it because I put oil and gas into it. I now have to wait for a service center to repair it. It is estimated to take 4 weeks. I paid $799 for this unit that I cannot use.
Walmart list the same model for $659 and I could have returned a defective unit to my nearest store. I have learned my lesson.
Steve Does Not Recommend This Product
I'm sorry you are having issues with your pressure washer- I understand your frustration.
4 weeks seems a long time to wait on a repair at this time of year... would you please email the name and phone number of your service location, along with the name of your contact there to us at 'firstname.lastname@example.org'? I'd like to pass it along to our rep at Karcher and see if there's anything they can do to make things happen a bit more efficiently for you.
We appreciate your business, and sincerely apologize for any inconvenience.
Hello from Karcher - thanks for taking our call regarding this issue and our apologies you experienced any issue with our product. We are shipping a new pump and asking the service center to swap it as soon as possible for you.