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Generac Guardian RTG10EZA1 Power Equipment Reviews & Ratings

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Generac Guardian RTG10EZA1 Ratings
Overall Rating
Features
4/5
Quality
1/5
Performance
1/5
Value
1/5
Overall
2.0 out of 52.0 out of 52.0 out of 52.0 out of 52.0 out of 5
Pros
None to display.
Cons
Expensive (1)
Unreliable (1)
Low Quality (1)
1 Review  Sort by 
 
Dennis A.
Bowling Green, MO
Total Reviews
3 Reviews
Most Helpful Critical Review
REVIEWED
NOV.
29
2017
2 out of 52 out of 52 out of 52 out of 52 out of 5
Never Worked From The Beginning
Coil burnt up few minutes after hook up!I Found one limit switch has broken return spring. When I looked over ats after it failed and is probably what caused coil problem. But no one at Generac is informed enough or care enough to try to help. They got the last of my money and time!
Cons: Low Quality, Unreliable, Expensive
Dennis Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Dennis,
Very sorry to hear you experienced issues with your ATS. We always suggest using a Generac installer for your installations. A issues like this should have been identified by the installer prior to installing the switch. I would suggest working with a local Generac dealer in your area to see if this will be covered under your warranty.
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Manufacturer Response
Brand Rep
Dennis,
We're sorry to learn of your frustrating experience. To ensure your safety, as well as the proper installation of your purchased products, we always recommend working with an independent authorized dealer in your local area. Please know that due to liability and electrical safety concerns, it is difficult for us to provide electrical wiring assistance over the phone. Not being able to inspect the unit in person makes it all the more difficult to determine the cause of your current issues from a remote location. As independent authorized dealers have completed our certified training courses, they are able to not only provide expert assistance when it comes to installing your backup power system, but also any warranty coverage that applies to your configuration. For help determining the issue at hand and the warranty coverage that applies to your setup, we would recommend contacting an independent authorized dealer in your local area. To locate a dealer online, click here: http://www.generac.com/dealer-locator?cid=frm-105-ab. Otherwise, we'd be happy to find one for you if/when you call us directly at 888-GENERAC (436-3722). We do apologize for any inconvenience this initial experience may have caused.
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