I managed to burn the engine on this with moderate use (I did take down and cut up fairly large trees, maybe two each year). I always kept the bar oil up and fresh gas, but the engine gummed up, scored the cylinder and there you go: in the scrap heap after two years. Not a good product. Spend more and get something that will last.
Mike Does Not Recommend This Product
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Do Not Purchase
I purchased 18" saw, basically a POS. Plastic housing is substandard, cannot even screw fuel cap on properly. Also, chain is very difficult to keep tight.
David Does Not Recommend This Product
We are sorry to hear the saw you purchased is not functioning correctly. Some of these issues do seam to be warranty issues and Sears/Craftsman would be the people who warranty the product. We would suggest giving them a call. They should be able to help with getting your chainsaw issue corrected.