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Basement Watchdog BWSP Power Equipment Reviews & Ratings

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Basement Watchdog BWSP Ratings
Overall Rating
Features
4/5
Quality
4/5
Performance
4/5
Value
4/5
Overall
3.9 out of 53.9 out of 53.9 out of 53.9 out of 53.9 out of 5
Pros
Features (3)
Quiet (2)
Durable (1)
Reliable (1)
Price (1)
Cons
Airlock issues for me (1)
Bad Instructions (1)
100% of respondents would recommend this product to a friend
11 Reviews  Sort by 
 
Jeffrey W.
New Albany, IN
Purchased from Power Equipment Direct
Purchased 2/5/17
Most Helpful Positive Review
REVIEWED
MAR.
07
2017
5 out of 55 out of 55 out of 55 out of 55 out of 5
No Problems Here!
After having a standard sump pit and pump installed I knew I had to have a redundant battery-powered sump pump to sleep at night. After much research and reading mixed reviews on the Watchdog Special I decided to try it out. Sump Pumps Direct sent all my items very quickly and I had everything within a few days. Everything arrived as expected and in good shape.

I've never done plumbing before other than faucet replacements and toliet repairs, so I was pretty nervous about the... more
Pros: Features, Exceeded Expectations, I'd Buy It Again
Jeffrey Recommends This Basement Watchdog Product
Manufacturer Response
Brand Rep
Jeffrey,
Thank you for purchasing our product. Our systems are made for easy installation. If you ever need assistance with our products please call our service team at 800-991-0466 option 3 for technical assistance.
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13
Jemar D.
Hamilton, OH
Purchased from Power Equipment Direct
Purchased 10/9/17
REVIEWED
NOV.
23
2017
4 out of 54 out of 54 out of 54 out of 54 out of 5
Trying To Get The Wifi Going
I am still working on getting the WiFi connected.
Pros: Features
Jemar Recommends This Basement Watchdog Product
Manufacturer Response
Brand Rep
Jemar,
Thank you for purchasing our products. Please call our service team at 800-991-0466 option 3 for technical assistance.
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Thomas S.
Pickerington, OH
Purchased from Power Equipment Direct
Purchased 8/29/17
REVIEWED
SEP.
20
2017
4 out of 54 out of 54 out of 54 out of 54 out of 5
Basement Watchdog Does What It Says It Will Do
Backup Sump Pump came in a kit with all the components.....and several ways to install it depending on how your sump well is configured. You must read the directions carefully - more than once - then decide your geometry. Once this is accomplished, go get your PVC piping and install it. I won't say it's an amateur's job, but it's not brain surgery either.

It took two of us about 2 hours to put it in. Once installed, it tested perfect and I feel much safer with my 'finished basement'... more
Pros: Features, Easy To Use, Quiet, Price
Cons: Bad Instructions
Thomas Recommends This Basement Watchdog Product
Manufacturer Response
Brand Rep
Thomas,
Thank you for your review and feedback of our product. Sorry to hear you feel the instructions were not clear. We spend great attention to detail in our manuals and on our products. I will be sure to pass your feedback on to the appropriate people. If you have ever have any questions about your system or need clarification on something please contact our Service team at 800-991-0466 option 3. We are here to help and available from 9-5 Monday through Friday C.T.
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Thomas's Experience With Power Equipment Direct
Web Site
4/5

Service
5/5

Shipping
5/5
"Backup Sump Pump arrived early in great shape."
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Scott F.
Parkville, MD
REVIEWED
AUG.
12
2017
4 out of 54 out of 54 out of 54 out of 54 out of 5
Saved My Basement. Has Lasted Many Years
I'm moving to a new house but leaving my home buyer with the watchdog big dog. This unit was fairly easy to install. I had to knock a second hole through my block as I ran a second line, but that was my choice. Honestly I don't lose power too often but during tropical storm Irene we lost power for many hours and the pump ran every 10 minutes. I watched the pump cycle nervously for a few minutes and decided to go to bed, hoping for the best. When I awoke the power was back on, but the watchdog... more
Pros: Durable, Quiet, Reliable
Cons: Airlock issues for me
Scott Recommends This Basement Watchdog Product
Manufacturer Response
Brand Rep
Scott,
Thank you for purchasing our product and we are glad to hear the system has proven itís worth by keeping your basement dry. You mentioned difficulties with air lockÖ The weep holeís location is important and it should be installed above the main pumps activation point but below the check valve. This allows air to discharge through the weep hole in cases of air lock. If itís not located in the correct spot that could cause problems. If you ever need assistance or have any questions please contact our support team at 1-800-991-0466 option 3.
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12
Nick
Princeton, NJ
REVIEWED
OCT.
05
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Best Price Around
Before I settled with my order for a Basement Watchdog special sump pump I checked around for prices and other brands and no body could beat Sump pump direct. However, I bought the battery and the acid at my local hardware store. Sump pump direct price for the battery and acid was more expensive because of the high cost of delivery. I found out that the battery specially the acid cannot be a regular delivery but need to be shipped by a special delivery.

The best part was that it was so easy... more
Manufacturer Response
Brand Rep
Nick,
We thank you for choosing the Basement Watchdog and are happy that you benefited from the easy installation feature.
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30
Tom
Alpena, MI
REVIEWED
JAN.
03
2011
1 out of 51 out of 51 out of 51 out of 51 out of 5
Replacment Parts
My unit has been troublesome. The company will not sell repair parts direct to me. I am looking to replace my unit with something from a more consumer-friendly company. I cannot recommend them.
Jim, the Sump Pump Expert
Product Expert
Tom,
Basement Watchdog sells parts directly to consumers. They can be reached at 800-991-0466 or by e-mail at mail@glentronics.com to place your order.
more
Manufacturer Response
Brand Rep
Tom,
We are sorry that you are not happy with your system. As Jim states we do indeed sell parts to our customers just not complete units. Please call us directly for more information to the phone number above
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41
Bill
Shaumburg, IL
REVIEWED
SEP.
26
2011
1 out of 51 out of 51 out of 51 out of 51 out of 5
Battery Is Garbage
This unit and battery are complete garbage. The controller failed during a power outage. Lucky for us we were home to run our generator or we would have had a flood. The repair cost me $70 (ouch!) also the battery failed 13 months after installation. Save your money and buy another brand!
Manufacturer Response
Brand Rep
Bill,
We are sorry that you are not happy with this product. We would love it if you reached out to us for further assistance, since we would not charge a repair cost in your situation. It sounds like your unit was under warranty. Also we would like to know if you had the battery tested before replacing since we do not recommend that the battery is replaced until it is professionally tested by load.
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42
Terry R.
Newton, KS
Purchased from Power Equipment Direct
Purchased 2/25/16
REVIEWED
MAR.
17
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Watchdog
I'm very happy with this pump. I had bought one seventeen years ago and just now had to replace it so if this one last seventeen more years, it's just something you can't beat and not to have to worry about power failure.
Terry Recommends This Basement Watchdog Product
Manufacturer Response
Brand Rep
Terry,
We thank you for your feedback on this product. We will be watching out for you hopefully for another 17+ years.
more
Terry's Experience With Power Equipment Direct
Web Site
5/5

Service
5/5

Shipping
5/5
"Very friendly and helpful."
 more
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10
Aimee Bohn
Rochester, NY
REVIEWED
DEC.
10
2008
4 out of 54 out of 54 out of 54 out of 54 out of 5
Basement Watchdog Bwsp - Special Backup Sump Pump (1730 Gph @ 10') Review
I've never had a problem since I got this product.

Our basement used to flood all the time, but now I can catch problems at the first sign of water!
Manufacturer Response
Brand Rep
Aimee,
Thank you for your review. We are glad that we are able to help keep your basement dry.
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21
Kevin
Schaumburg, IL
Purchased from Power Equipment Direct
Purchased 5/12/12
REVIEWED
JUL.
14
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Basement Watchdog
Very good price from SUMP PUMPS DIRECT. - Very fast shipping. - Easy to install and set up. Very satisfied.
Manufacturer Response
Brand Rep
Kevin,
Thank you for your review. We appreciate your feedback.
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00
Lee
Westerville, OH
REVIEWED
JAN.
02
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Saved Me 2 Times Already
Had a power outage for 12 hours and pump kept working moving water out of the sump. Then, during a rain storm heard the alarm sound ran down to the basement to find out that the back up had kicked on. Main sump pump switch had stuck, gave it a smack and it started working. Just ordered a new pump from sump pump direct. A small price to pay for a piece of mind. Easy to install!!
Manufacturer Response
Brand Rep
Lee,
Thank you for your feedback. We are happy that we are able to assist with your peace of mind.
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00
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