Return Policy

Thank you for shopping at Power Equipment Direct. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, purchasing a label directly through UPS or FedEx. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Opened Merchandise
"Opened" and unused products and accessories in their original packaging can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, purchasing a label directly through UPS or FedEx. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.

Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Technical Support
A-iPower
855-888-3598

AAA
877-362-4271

ABAC
(251) 937-5900

Abbott Rubber
(800) 852-1855

Acreage
715-822-2415

Air Force Hover Mower
800-780-9889

Allen
800-780-9889

Altocraft
(305) 392-2525

American Valve
800-645-0101

AMT Pump
1-610-948-3800

Anker SOLIX
(800) 988-7973

Apache Hose
(800) 553-5455

APC
(800) 555-2725

AR Blue Clean
866-235-5112

AR North America
800-893-4235

ARB
(866) 293-9078

Atlas Copco
(866) 546-3588

Atom
800-780-9889

BadBoy Blasters
(330) 454-2699

Bag-A-Nut
800-940-2688

Baldor
(920) 236-4200

Banjo
(765) 362-7367

Barnes
937-778-8947

Basement Watchdog
(800) 991-0466

BE
(561) 688-9246

BelAire
(877) 861-2722

Bercomac
(877) 772-3726

Big League Lawns
(800) 411-0150

Billy Goat
800-710-7499

Black & Decker
800-544-6986

Black Splitter
888.280.1710

Blue Angel Pumps
(888) 636-6628

Blue Max
800-348-5004

Bluebird
1-866-847-8592

Boss Industrial
1-800-780-2677

Bosski Inc.
208-890-2056

Brave Products
(800) 350-8739

BravePro
(800) 350-8739

Briggs & Stratton
(800) 743-4115

Briggs & Stratton Portable
(800) 743-4115

Brush Grubber
218-943-6290

Burcam
(800) 361-1820

Buyers Products
(440) 974-8888

CableMaster
(800) 328-8116

California Air Tools
(866) 409-4581 ext.1

California Trimmer
(253) 333-3345

Cam Spray
(800) 648-5011

Camco
(800) 334-2004

Campbell Hausfeld
(855) 504-5678

Campbell Hausfeld Commercial
(855) 504-5678

CAT
800-366-3011

Caterpillar
1-844-797-6387

CEJN
(847) 263-7200

Centurion
(888) GENERAC

Century Wire & Cable
(800) 999-5566

CET
450-568-2719

Chicago Pneumatic
(877) 861-2722

Clarke Power Generation
(866) 334-4367

Classic Accessories
(800) 854-2315

Clean Force
866-902-9690

Coilhose Pneumatics
(732) 390-8480

Coleman Cable
(800) 323-9355

Coleman Powermate
(800) 445-1805

Con X Equipment
(888) 900-2669

Conntek
(877) Cords88

COOL
(251) 937-5900

Core Power
(800) 828-5500

Cozy Products
(800)-662-5021

Craftsman Pumps
888-331-4569

Cub Cadet
888-402-9100

Cummins Onan
(800) 286-6467

Cummins Power Generation
(800) 286-6467

Cyclone Manufacturing
(269) 782-9670

Daye
(855) 256-2160

DEK
800-393-0668

DeWalt
(888) 895-4549

DeWalt
877-362-4271

Dewalt
800-433-9258

DeWalt Handheld
1-800-4-DEWALT

DEWALT Pumps
855-222-3841

Dirt Devil
(800) 321-1134

Dirt Killer
(800) 544-1188

Dirty Hand Tools
877-487-8275

Dixie Chopper
(765) 246-7737

Dolmar
770-569-4945

Dosko
866-298-3659

DuroMax
844-387-6629

DuroStar
800-629-3325

Eagle
(800) 551-2406

Earthwise
(800) 633-1501

Easy-Kleen
800-315-5533

Eazy Mow
903-681-7332

Eco-Flo
(800) 323-1665

EcoFlow
(800) 368-8604

Efco
1-800-800-4420

EGO
1-855-EGO-5656

Eliet
412-367-5185

EMAX
(866) 294-4153

Fields Edge
715-822-2415

Firman Generators
(844) 347-6261

First Air
(877) 287-0222

Florida Pneumatic
(800) 356-3392

Flotec
(800) 365-6832

Ford
1-866-591-8921

Forester
(800) 472-7600

Fort Defiance Industries
(865) 408-0100

Franklin Electric
(800) 348-2420

FS-Curtis
(800) 388-8370

Gen-Tran
(888) 436-8726

Generac
888-436-3722

Generac PWRcell
(888) 436-3722

General Pump
(888) 474-5487

GenPad
(800) 888-2069

GenTent
(781) 334-8368

Giant-Vac
1-800-683-8484

Goal Zero
888-794-6250

GorillaBac
260.249.9420

Granberg International
(800) 233-6499

Great Day
866.649.1918

Great Northern Equipment
800-822-0295

Great States
(800) 633-1501

Greenworks
888-909-6757

Grundfos Pumps
913-227-3400

Haaga
800-242-1378

Hinspergers Poly
800-388-7871

Hitachi
(866) 775-9429

Homelite
(800) 242-4672

Honda
(770) 497-6400

Honeywell
(888) 494-3571

Hot2Go
(800) 274-9376

HULK
(866) 294-4153

Husky
1-888-434-8759

I.M.A.C. Attachment
516.806.7512

IMD
(864) 968-0858

Industrial Air
(888) 895-4549

Industrial Air Contractor
(888) 895-4549

Ingersoll Rand
800-483-4981

iON Products
(800) 323-1665

IPT Pumps
(888) 268-7867

Iron & Oak
(800) 817-1005

Iron Horse
(800) 551-2406

Jenny
(888) 425-3669

JET Tools
(800) 274-6846

Kaishan
(251) 257-0586

Karcher
(800) 537-4129

Karcher Professional
888-805-9852

Kawasaki Power Products
949-460-5687

Kohler
(800) 544-2444

Kohler Engines
800.544.2444

Kranzle
(800) 544-1188

Lancaster Pump
800-442-0786

Landmann
877-347-4557

Legacy
(800) 645-8258

Level Sense
(314) 787-8059

LevelGuard
818-145-0312

Liberty Implements
800-469-6679

Liberty Pumps
(800) 543-2550

Lifan
(866) 471-7464

LimbSaw
580-272-3194

Little Giant
(800) 701-7894

Little Giant Select Series
(888) 956-0000

Little Wonder
1-877-596-6337

Log Wizard
1-877-640-2240

LogOX
802-375-2748

LRP Industries
866-507-5777

Lumber Jack
888-723-6534

M-B Co.
1-800-558-5800

Magic Air
800.822.1602

Makita
(714) 522-8088

Mantis
800-366-6268

Masport
800-780-9889

Master Manufacturing
800-864-1649

MAXair
(800) 551-2406

Maxus
(800) 543-6400

McCulloch
800-487-5951

MEGA Compressor
(832) 415-6995

Mercury Marine
920-929-5040

Meyer Products
1-216-486-1313

Mi-T-M
(800) 553-9053

Midwest Electric
(507) 345-2505

Mighty Mac
800-348-1117

Milbank
(877) 483-5314

Milwaukee
(800) 729-3878

MoJack
1-877-466-5225

Mosmatic
800-788-9880

MTD Yard Machines
(800) 959-4683

MTM Hydro
866-686-4020

Multiquip
(888) 661-8992

Murray
(800) 251-8007

NexPump
(630) 365-4639

Nordic Auto Plow
1-888-662-7569

Oasis Manufacturing
(888) 966-2747

OEM Technologies
877-362-4271

Ohio Steel
1-800-652-2321

Orbital Machine Works
(469) 312-1222

Oregon
1-800-223-5168

Outback Power
(360) 618-4363

OxCart
844-269-2278

Pacer
(800) 233-3861

Parker
(920) 756-4688

Parker
(800) 272-7537

Patriot Products
800-798-CHIP (2447)

Peco
800-438-5823

Plugfones
801-349-2545

Pondmaster
(631) 234-5261

Porter Cable
(888) 848-5175

Poulan
800-554-6723

Poulan Pro
800-554-6723

Pow'R'kraft
(541) 895-3083 x312

Power Trim
(714) 523-8560

PowerBOSS
(800) 743-4115

Powerex
(888) 769-7979

Powerhouse
503-575-9407

PowerKing
800-344-3371

Powermate
(888) 895-4549

Powermate
(888) 895-4549

Powerplay
1-855-770-7529

PowerTek
877-769-7835

Powerwasher
877-362-4271

PowerWorks
1.855.470.2181

Pramac
(888) 977-2622

Precision Products
217-735-1590

Pressure-Pro
(772) 461-4486

Primefit
1-800-681-3791

Pro Series
(800) 991-0466

Professional Woodworker
800-348-5004

ProFlo
(888) 677-6356

ProForce
(888) 895-4549

ProMow
(877) 477-6669

Protected Home
(952) 448-2217

Pulsar
(866) 591-8921

Puma
(901) 744-7979

Pure Power
(800) 663-8331

Quincy
(251) 937-5900

QVPower
800-344-3371

QwikProducts
(321) 631-3550

Raftery Design
330-833-4410

Ramsplitter
(877) 967-1965

Rapco
800-959-6130

RapidAir
(800) 954-3310

Recharge Mower
Out Of Business

Red Lion
(888) 956-0000

Redback
877-487-8275

Reliance Controls
(800) 634-6155

Remington
866-206-2707

Renn
403.784.3518

Rhino Power Equipment
866-707-1808

Riverside Pumps
(888) 696-9005

Robomow
844-762-6669

Robomower
(888) 407-7626

Rolair
(920) 349-3281

Rush
800-345-6007

Salsco
1-800-872-5726

SaltDogg
(440) 974-8888

Sandpiper
(419) 524-8388

Scepter
(800) 387-6018

Schieffer Co.
563 583-4758

Schrader
1-800-288-1804

Schulz
(770) 529-4731 x102

Scotts
(800) 633-1501

Senco
(800) 543-4596

SFA Companies Inc.
(888) 332-6419

Shark
(800) 771-1881

Shelter Logic
(800) 932-9344

Shindaiwa
(877) 986-7783

Shop-Vac
(570) 326-0502

Simer
(800) 468-7867

Simplicity
1-800-837-6836

Simpson
877-362-4271

SKIL
877-754-5999

Slush Plow
(516) 806-7512

SMC
(800) 762-7621

SmoothStarter
8444367761

Snapper Pro
1-800-933-6175

Snow Joe
(866) 766-9563

SpeeCo
800-525-8322

Speedway
(800) 348-5004

Split Second
(800) 448-9282

Splitting Edge
419-280-5956

Sprayers Plus
1-800-364-7938

SPRAYIT
(866) 409-4581 ext.

Stanley
800-393-0668

Stanley
877-362-4271

Steel Eagle
800-447-3924

Steuby Manufacturing
636-394-2300

Subaru
(800) 277-6246

Sullair
800-367-6737

Sumec
1-866-902-9690

Sump Alarm
(314) 787-8059

SUMPRO
(800) 323-1665

Sun Joe
(866) 766-9563

Sunex Tools
(800) 833-7869

Superior Pump
(800) 495-9278

SureCan
801-827-0500

Sweep-All
204-331-3082

Swisher
(800) 222-8183

Syntec Pro
800-255-4050

Tanaka
(888) 482-6252

Tazz
800-345-6007

TecMate
(905) 337-2095

TerraKing
(717) 569-3359

Tillotson Power Products
(866) 591 8921

Timber Tuff Tools
218-943-6290

Titan
800-526-5362

TOPP Industries
(800) 354-4534

TriboDyn
(704) 226-3577

TrimmerPlus
(800) 828-5500

TruFuel
(866) 950-3835

TrunkPump
(910) 463-1282

Tsunami
(800) 782-5752

Tsurumi Pump
(888) 878-7864

Valley Industries
800-864-1649

Versamatic
(419) 526-7296

VIAIR
(949) 585-0011

Voltmaster
(800) 730-3927

Wagner
800-328-8251

Wallenstein
1-800-710-7499

Wanco
(800) 972-0755

Wayne
(800) 237-0987

Weed Eater
1-800-849-1297

WeedShark
800-761-2618

Westinghouse
855-944-3571

Whisper Wash
(800) 898-6146

Winco
(507) 357-6831

WORX
(855)-477-7361

Yamaha
(800) 962-7926

Yard Force
1-866-902-9690

Yard Tuff
218-943-6290

YardBeast
305-396-3396

YardMax
844-927-3629

Zoeller
(800) 928-7867


Scheduling a Return
To return an item, please email us at service@powerequipmentdirect.com or call 1 (800) 710-7499 for the address to our Returns Center, which is different than what's posted on the box.

Products returned to the wrong address may be refused, delaying your credit, which typically takes 2-3 weeks to process.

Please "Contact Us" if you have additional questions.

Last Modified: March 7, 2023