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Power Equipment Direct has a wide selection of outdoor power equipment for sale.
 

Return Policy

Thank you for shopping at Power Equipment Direct. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Opened Merchandise
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.

Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Technical Support
Agri-Fab
(800) 448-9282

Air Force Hover Mower
800-780-9889

Allen
800-780-9889

Altocraft
(305) 392-2525

Apache Hose
(800) 553-5455

APC
(800) 555-2725

AR
866-235-5112

ARB
(866) 293-9078

Ariens
920-756-4688

Atom
800-780-9889

BadBoy Blasters
(330) 454-2699

Baldor
(920) 236-4200

Basement Watchdog
(800) 991-0466

BE
561-688-9246

BelAire
(877) 861-2722

Bercomac
(877) 772-3726

Big League Lawns
(800) 411-0150

Billy Goat
(816) 524-9666

Black & Decker
800-544-6986

Blue Max
800-348-5004 x6691

Boss Industrial
1-800-780-2677

Bosski Inc.
208-890-2056

Briggs & Stratton
(800) 743-4115

Bur-Cam
(800) 361-1820

Buyers Products
(440) 974-8888

C-Aire
800-762-2247

CableMaster
(800) 328-8116

Cam Spray
(800) 648-5011

Camco
(800) 334-2004

Campbell Hausfeld
800-330-0712

Campbell Hausfeld Commercial
(800) 543-6400

CEJN
1-847-263-7200

Centurion
(888) GENERAC

Century Wire & Cable
(800) 999-5566

Champion
(877) 338-0999

Chicago Pneumatic
(877) 861-2722

Classic Accessories
(800) 854-2315

Clean Force
866-902-9690

Coilhose Pneumatics
(732) 390-8480

Coleman Cable
(800) 323-9355

Coleman Powermate
(800) 445-1805

Conntek
(877) Cords88

Core Power
406-883-CORE (2673)

Cub Cadet
1-877-282-8684

Cummins Onan
(800) 642-0085

Cummins Power Generation
(800) 888-6626

Cyclone Manufacturing
269-782-9670

DEK
800-393-0668

Detail K2
(888) 277-6960

DeWalt
(888)-895-4549

Dirt Devil
(800) 321-1134

Dirt Killer
(800) 544-1188

Dirty Hand Tools
877-487-8275

Dolmar
770-569-4945

Dosko
866-298-3659

DuroMax
(800) 629-3325 x208

DuroStar
800-629-3325

Eagle
800-551-2406

Earthquake
(800) 345-6007

Earthwise
(800) 633-1501

Easy-Kleen
800-315-5533

Eazy Mow
(866) 677-1801

Eco-Flo
(800) 323-1665 x231

Efco
1-800-800-4420

Eliet
412-367-5185

EMAX
(866) 294-4153

Excell
1-800-628-8815

Florida Pneumatic
(800) 356-3392

FloTec
(800) 365-6832

Ford
1-866-591-8921

Fort Defiance Industries
(865) 408-0100

FS-Curtis
800-388-8370

Gen-Tran
(888) 436-8726

Generac
888-436-3722

General Pump
(888) 474-5487

GenPad
(800) 888-2069

GenTent
(781) 334-8368

Giant-Vac
1-800-683-8484

Gillette
(800) 777-9639

Great Northern Equipment
800-822-0295

Great States
(800) 633-1501

GreenWorks
888-909-6757

Haaga
800-242-1378

Hitachi
(866) 775-9429

Homelite
(800) 242-4672

Honda
(770) 497-6400

Honeywell
(888) 494-3571

Hot2Go
(800) 274-9376

HULK
(866) 294-4153

Husky
1-888-434-8759

Husqvarna
800-487-5951

I.M.A.C. Attachment
1.855.245.PLOW

IMD
(864) 968-0858

Industrial Air
(888) 895-4549

Industrial Air Contractor
888-895-8815

Ingersoll Rand
800-483-4981

iON Products
(800) 323-1665 x231

Iron & Oak
763-428-9414

Iron Horse
800-551-2406

Jenny
(888) 425-3669

JET Tools
(800) 274-6846

Karcher
(800) 537-4129

Karcher Commercial
(800) 771-1881

Kawasaki Power Products
949-460-5687

Kohler
(800) 544-2444

Koshin
(800) 634-4092

Kranzle
(800) 544-1188

Landmann
877-347-4557

Legacy
(800) 645-8258

LevelGuard
(877) 342-3261

Liberty Implements
800-469-6679

Liberty Pumps
(800) 543-2550

Lifan
(866) 471-7464

Little Giant
(888) 956-0000

LRP Industries
866-507-5777

M-B Co.
1-800-558-5800

Magic Air
800.822.1602

Makita
(714) 522-8088

Mantis
800-366-6268

Masport
800-780-9889

MAXair
800-551-2406

Maxus
(800) 543-6400

McCulloch
800-487-5951

Meyer Products
1-877-412-7569

Mi-T-M
(800) 553-9053

Midwest Electric
(507) 345-2505

MoJack
1-877-466-5225

Mosmatic
800-788-9880

MTD Yard Machines
(800) 959-4683

MTM Hydro
866-686-4020

NexPump
(630) 365-4639

Nordic Auto Plow
1-888-662-7569

Oasis Manufacturing
888-966-2747

Ohio Steel
1-800-652-2321

Orbital Machine Works
(469) 312-1222

Oregon
1-800-223-5168

OxCart
800-936-3340

Pacer
(800) 233-3861

Parker
920-756-4688

Patriot Products
800-798-CHIP (2447)

Peco
800-438-5823

PHCC Pro Series
(800) 991-0466

Porter Cable
888-848-5175

Poulan
800-554-6723

Poulan Pro
800-554-6723

Pow'R'kraft
(541) 895-3083 x312

PowerBOSS
(800) 743-4115

Powerhouse
503-575-9407

Powermate
(888) 895-4549

Powerplay
1-855-770-7529

PowerTek
877-769-7835

Powerwasher
877-362-4271

PowerWorks
1.855.470.2181

Pramac
(888) 977-2622

Precision Products
217-735-1590

Pressure-Pro
(772) 461-4486

Professional Woodworker
260.359.6691

ProForce
(888) 895-4549

ProMow
(877) 477-6669

Protected Home
(952) 448-2217

Pulsar
1-866-591-8921

Puma
(901) 744-7979

Quincy
(217) 277-0270

Raftery Design
330-833-4410

Ramsplitter
(877) 967-1965

RapidAir
(800) 954-3310

Recharge Mower
(905) 497-3001

Red Lion
(888) 956-0000

Reliance Controls
(800) 634-6155

Remington
866-206-2707

Robomower
(888) 407-7626

Rolair
920-349-3281

Rush
800-345-6007

Salsco
1-800-872-5726

SaltDogg
(440) 974-8888

Scepter
(800) 387-6018

Schieffer Co.
563 583-4758

Schrader
1-800-288-1804

Schulz
(770) 529-4731 x102

Scotts
(800) 633-1501

Senco
(800) 543-4596

SFA Companies Inc.
1-888-332-6419

Shark
(800) 771-1881

Shelter Logic
(800) 932-9344

Shop-Vac
(570) 326-0502

Simer
(800) 468-7867

Simplicity
1-800-837-6836

Simpson
877-362-4271

Slime
(888) 457-5463

SMC
(800) 762-7621

Snapper
(800) 935 2967

Snapper Pro
1-800-933-6175

Snow Joe
(866) 766-9563

Southland
800-737-2112

SpeeCo
800-525-8322

Speedway
260.359.6691

Stanley
800-393-0668

Steel Eagle
800-447-3924

Steuby Manufacturing
636-394-2300

Subaru
(800) 277-6246

Sumec
1-866-902-9690

SUMPRO
(800) 323-1665 x231

Sun Joe
(866) 766-9563

Sunex Tools
(800) 833-7869

Superior Pump
(800) 495-9278

Superior Tech
(717) 569-3359

Swisher
(800) 222-8183

Syntec Pro
800-255-4050

Tanaka
(888) 482-6252

TecMate
(905) 337-2095

Titan
800-526-5362

Toro
(888) 384-9939

TrimmerPlus
(800) 828-5500

Troy-Bilt
(800) 828-5500

TruFuel
(866) 950-3835

TrunkPump
(910) 463-1282

Tsunami
1-800-782-5752

Tsurumi Pump
(888) 878-7864

VIAIR
(949) 585-0011

Voltmaster
(800) 730-3927

Wagan
(800) 231-5806

Wanco
(800) 972-0755

Wayne
(800) 237-0987

Weed Eater
1-800-849-1297

Westinghouse
855-944-3571

Whisper Wash
(800) 898-6146

Winco
(507) 357-6831

WoodEze
877-966-3393

WORX
(866) 788-7394

Yamaha
(800) 962-7926

YardBeast
305-396-3396

Zoeller
(800) 928-7867


Scheduling a Return
To return an item, please email us at service@powerequipmentdirect.com or call 1 (800) 710-7499 for the address to our Returns Center, which is different than what's posted on the box.

Products returned to the wrong address may be refused, delaying your credit, which typically takes 2-3 weeks to process.

Please "Contact Us" if you have additional questions.
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Power Equipment Direct is your outdoor power equipment superstore. Wide selection of power equipment for sale, including electric generators, air compressors, chain saws, lawn mowers, log splitters, pressure washers, snow blowers, sump pumps, water pumps, rototillers, paint sprayers, leaf blowers, edgers, welders, string trimmers, hedge trimmers and chippers.
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