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Winco HPS12000HE Power Equipment Reviews & Ratings

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In-Stock /
Free Freight
$3,553.00
No Sales Tax* (Except IL)
 
In-Stock /
Free Freight
$3,553.00
No Sales Tax* (Except IL)
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$3,553.00
No Sales Tax* (Except IL)
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Winco HPS12000HE Ratings
Overall Rating
Features
5/5
Quality
5/5
Performance
5/5
Value
5/5
Overall
4.9 out of 54.9 out of 54.9 out of 54.9 out of 54.9 out of 5
Pros
Exceeded Expectations (5)
High Quality (5)
I'd Buy It Again (4)
Durable (4)
Reliable (3)
Cons
Heavy (3)
Expensive (2)
100% of respondents would recommend this product to a friend
27 Reviews  Sort by 
 
manufacturers review image

Josie
Marketing
From The Manufacturer
Hps12000he
The HPS12000HE is EPA certified to run on natural gas, LP and gasoline. WINCO understands the need for reliable power, which is why we have equipped this generator with a Honda GX630 commercial grade engine. The HPS12000HE also features a large 15 gallon fuel tank, full receptacle package with circuit breaker protection, 100% copper windings and has less than 6% total harmonic distortion which is safe for sensitive loads. Our multi-fuel generators are perfect for taking up to the cabin,... more
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180
Juan R.
Bronx, NY
Total Helpful Votes
23 Helpful Votes
Most Helpful Positive Review
REVIEWED
DEC.
05
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Winco Hps12000he Tri-fuel Generator
The Winco HPS12000HE is my favorite generator. I have to say that it runs so smoothly with out any hiccups. I have compared it to my Generac GP17500E and the Winco came out on top.
Juan Recommends This Winco Product
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2312
Gary E.
Medical Lake, WA
Purchased from Power Equipment Direct
Purchased 12/31/15
REVIEWED
JAN.
27
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
The Hps12000he Is A Great Backup Generator
This generator starts nice, runs great on natural gas, and is amazingly quiet for its size. I had to up size the gas service to our home and have a quick-connect installed. I also had an electrician install a interlock on the panel and a power inlet box on the exterior of our house. The generator carried all the critical circuits for our house and didn't have any problems.

I do wish the all power plug was a 50amp twist lock instead of the 60amp straight pin as the wire size is difficult... more
Gary Recommends This Winco Product
Gary's Experience With Power Equipment Direct
Web Site
5/5

Service
5/5

Shipping
5/5
"Great experience. The website, staff, and service are all very professional. I will both remember and recommend Electric Generators Direct in the future."
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30
Steve D.
Elizabethtown, KY
Purchased from Power Equipment Direct
Purchased 9/26/15
REVIEWED
DEC.
25
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
What A Beast!
We got this generator to "back up" our solar set up for those dreary cloudy days of winter in Kentucky. We had tried a couple of other generators that just didn't get it done. While a little pricey, this is just what we needed. It comes ready for LP gas, so we had no configuration issues. Assembly was a breeze.
Steve Recommends This Winco Product
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30
David P.
Woodlands, TX
Purchased from Power Equipment Direct
Purchased 5/26/16
REVIEWED
JUL.
19
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Big Red Won't Leave You Dead!
I refer to my HPS12000E as "Big Red". I underestimated its size. This generator is the BOMB! Even though it's quite heavy, it a very balanced unit. Surpizeingly enough it maneuvers quite well. I chose to use natural gas, for my main source of fuel. I wasn't to happy about having to spend the extra money for the 1" natural gas line, and modifications to my electrical service box, but hey, it will be most beneficial when there is no gasoline or propane to be found in the... more
David Recommends This Winco Product
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10
Josephine M.
Smithtown, NY
Purchased from Power Equipment Direct
Purchased 10/11/16
REVIEWED
NOV.
07
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
The Beast
The beast is an excellent portable home generator system. I live ocean side so I needed a unit I could keep indoors until needed and wouldn't corrode away while waiting to be used. It powers the whole house through a interlock on the main fuse panel. The twin cylinder Honda is super quiet and fuel efficient. I have 640 gallons of propane to power the unit when required. I got through Mathew with a Firman 9000, But needed more power as I keep salt water aquariums that must continue to run. The... more
Pros: High Quality, Durable, Easy To Use, Quiet
Josephine Recommends This Winco Product
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00
Laurence R.
Cherryville, NC
Purchased from Power Equipment Direct
Purchased 9/29/16
REVIEWED
NOV.
01
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Exactly What I Was Looking For
This is the 3rd generator I have bought from Generators Direct. Great company to deal with. The other 2 tri-fuels I had are 8K and are now working for my sons. I needed a larger unit to carry the central air in the new house. Simple and useful once you get all the support systems in place. This one will easily carry the load of a new 3 bedroom house with central air.
Pros: High Quality, I'd Buy It Again, Reliable, Price
Cons: Heavy
Laurence Recommends This Winco Product
Laurence's Experience With Power Equipment Direct
Web Site
4/5

Service
5/5

Shipping
5/5
"This is the 3rd generator I have bought, 2 for my sons, and I would use them again."
 more
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00
Ron R.
Purchased from Power Equipment Direct
Purchased 6/15/16
Total Reviews
2 Reviews
REVIEWED
AUG.
19
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
The Beast
Since I live in Florida I was looking for a large enough portable generator to power my entire house excluding central air. I also wanted a generator that could run on natural gas since I have a NG line running to my generator shed. During my search I came across the Winco HPS 12000HE - 10,800 Watt Tri Fuel. After reading all the great reviews I knew this was the one. The price was right and with free shipping, who could argue.

About 2-weeks later the generator arrived at my house in a... more
Ron Recommends This Winco Product
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00
Peter A.
Tolland, CT
Purchased from Power Equipment Direct
Purchased 2/21/14
Total Reviews
3 Reviews
REVIEWED
MAY.
04
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
No Worries!
What a wonderful generator. I feel so at ease after buying this machine. It can run on gasoline, propane or natural gas! In my area I will be able to run gasoline or propane because natural gas is not available. When the generator is running, the noise level is moderate. The Honda engine makes me feel at ease and it starts so quick even after sitting a few months when I forget to start it monthly. I had my electrician check the power and found that it is very reliable and clean. Clean being... more
Peter Recommends This Winco Product
Peter's Experience With Power Equipment Direct
Web Site
5/5

Service
5/5

Shipping
5/5
"Thanks P.E.D."
 more
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00
Ron R.
Sarasota, FL
Purchased from Power Equipment Direct
Purchased 6/15/16
Total Reviews
2 Reviews
REVIEWED
AUG.
27
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Fuel Line Mistake
I submitted a previous review on my Tri Fuel HPS1200HE generator. This is an update to that review. When I first received the instructions were not very clear on what type of fuel it was plumbed for from the factory. By looking at the pictures it appear that it was plumbed for natural gas. As stated in my first review the generator had a very difficult time trying to power my central A/C. I was disappointed about that but overall very happy with the generator. A couple of days ago I read... more
Ron Recommends This Winco Product
Manufacturer Response
Brand Rep
Ron,
We are happy that you were able to get everything up and running! Sorry that you were having trouble before. Thank you for pointing out that our manual wasn't clear, we will look into getting it worded better. If you ever need any tech support, you can call our service team, 7am - 5pm Mon.- Fri. at 507-357-6831.
more
Ron's Experience With Power Equipment Direct
Web Site
5/5

Service
5/5

Shipping
5/5
"Great!!!!!"
 more
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-10
Gregory
Merrick, NY
Purchased from Power Equipment Direct
Purchased 11/4/12
Total Helpful Votes
103 Helpful Votes
REVIEWED
JAN.
06
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Impressive With One Very Minor Quality Control Flaw
Received my Winco HPS12000HE (12kw surge/10.5kw load) generator this morning. I almost had press it immediately into service too. My neighbor was without power for most of the night. It seems her circuit goes out as soon as the wind blows more than 20 mph. Long Island Power Authority (LIPA) restored power as soon as the lift gate on the delivery truck hit the ground. Good thing! It took me nearly an hour to unbox the thing and to get the wheels on it, fill the oil and hook up the natural gas... more
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1039
Stephen
Saint James, NY
Purchased from Power Equipment Direct
Purchased 11/15/12
REVIEWED
JAN.
07
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
My Wonderful Winco/honda Twin "v" Cylinder Natural Gas Generator
My Winco HPS12000HE - 10,800 Watt TriFuel Generator w/ Electric Start arrived by truck on 2 January 2013. The generator, in a heavy plain cardboard carton on a wood pallet, arrived undamaged, with the wheel kit in a separate carton inside the main box and standing vertically at one end of the large generator box.

Installing the wheel kit took a couple of hours and was helped immensely by the availability of a small electric fork lift, although a car floor jack and some 2X4’s and some... more
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502
Greg
Bridgeton, NJ
Purchased from Power Equipment Direct
Purchased 7/10/12
REVIEWED
AUG.
01
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Highest Quality Generator Out There
I did extensive research on generators and the Winco HSP12000HE Tri-Fuel came out on top. The flexibility of having multiple fuel source options is priceless. This generator has a Honda GX engine and right out of the crate, it fired up without a second's hesitation!

At 10,800 Watts, I can run virtually every important circuit in my house. Oh, and when it's running, the noise level is much lower than most generators 1/2 the capacity of this one.

Now the not so good news. Getting... more
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465
Frank B.
Fort Worth, TX
Purchased from Power Equipment Direct
Purchased 4/14/12
REVIEWED
OCT.
08
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
If You're Using Natural Gas...
Other reviews have mentioned this, but it bears repeating.

Page 7 of the manual states, "All three units have two different hose fittings on the top of the demand requlator. One is for LP and one is for Natural Gas. Make sure the hose is attached to the proper fitting."

This is crucial & the generator ships configured for LP gas, Not NG.

So, if the generator burbles & won't carry a heavy load, chances are, it's still setup for LP gas.

And, as mentioned before, it... more
Pros: Durable, Price, Exceeded Expectations, I'd Buy It Again
Frank Recommends This Winco Product
Frank Would Recommend Power Equipment Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"Perfect!!"
 more
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423
Don D.
Baldwin, NY
Purchased from Power Equipment Direct
Purchased 2/27/13
REVIEWED
DEC.
07
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
A Fantastic Generator
I ordered this generator in March 2013 & received it in November 2013. I was getting nervous about ever seeing it as they were on backorder from the start since last years storm caused a massive run on generators here in New York. When I received it, the trucking company was great. They used a pallet mover to roll it off the truck & placed it by my garage for easy assembly. I opened the carton & the trucker even took back the wooden pallet for me. I then tipped the unit 90 degrees... more
Pros: Features, Exceeded Expectations, Reliable, High Quality
Cons: Heavy
Don Recommends This Winco Product
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343
Guy
Livonia, MI
REVIEWED
APR.
05
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Hps12000he
Bought online from Electric Generators Direct. Easy transaction and paid by check saving me $69. Chose the free lift gate delvery option. Glad I did. This thing weighs a "ton" (407Lbs to be exact).

The semi shows up at the drive way. The driver gets out his portable hydraulic fork lift and literally delivers it to my garage. He was extremely nice to the kids and even let them help. Very good & friendly service.

Generator comes in a card board box sitting on a wood pallet.... more
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321
Craig
Purchased from Power Equipment Direct
Purchased 1/21/12
REVIEWED
FEB.
21
2012
3 out of 53 out of 53 out of 53 out of 53 out of 5
Solid Device With A Few Small Things To Take Care Of
Good ordering experience. I didn't get a shipping notification but it arrived on time. Shipping company was great. They left the box on top of a wood frame and it made very easy to put on the dolly/wheels.

The manual didn't have a picture where gas tank valve is. It is hidden under the tank - hard to see. this cost me a day to figure out why engine won't start. I don't like products with bad manuals. Why not try to make your customer's life easier? Did you ever install one yourself and... more
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300
Robert Mushen
Cannon Beack, OR
Purchased from Power Equipment Direct
Purchased 10/19/12
REVIEWED
DEC.
22
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Product
This generator was shipped free and arrived in three days from the order.
It was easy to set up and testing powered my entire house.
The tri fuel feature is important here in the Pacific Northwest, where we are prone to earthquakes and possible scarcity of certain fuels.
I have ran it on gasoline and the start was instant.
I recommend this product for its dependability and ease of use.
My 100 lbs. wife is able to roll it easily on the included dolly for most purposes.
The optional... more
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307
Bruce Mcc.
Cypress, TX
Purchased from Power Equipment Direct
Purchased 6/13/12
REVIEWED
AUG.
19
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
It Was A Dark And Stormy Night......
While still in the process of plumbing natural gas to my generator hook-up site, we lost power during a thunderstorm last evening. Since we live in the Houston area, it can get very uncomfortable very quickly.

So, it was off to the big box store to purchase the necessary 6 gauge cable to make the "jumper cable" I needed to connect to the 220v receptacle on the building.

Have you ever done electrical wiring by kerosene lantern ? I can now say that I have. It's pretty hot... more
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201
Stan
Las Cruces, NM
Purchased from Power Equipment Direct
Purchased 10/7/10
REVIEWED
OCT.
30
2010
5 out of 55 out of 55 out of 55 out of 55 out of 5
Beautiful Machine
This WINCO generator is a beautiful machine. It started running the first time I turned on the key using propane gas. I am very happy with the generator so far after applying various loads and observing the results.
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190
Cindy
Black Canyon City, AZ
Purchased from Power Equipment Direct
Purchased 6/4/12
REVIEWED
JUN.
25
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Honda Powered Tri-fuel Generator
This a beautiful and impressive machine. There is no doubt it will run the household including AC when needed. Starts right up easily and runs quieter than the smaller unit we were using!
Was this review helpful?
182
Ellen
Purchased from Power Equipment Direct
Purchased 5/8/13
REVIEWED
AUG.
30
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
First-rate Machine
After a few false starts, we've finally gotten our tri-fuel generator up and running and ready for whatever nature brings. We ordered the unit after being without power for two weeks on the heels of Hurricane Sandy. They were back ordered at the time due to heavy demand. We have an outdoor natural gas line that was installed for a grill adjacent to the power supply for our home.

A local electrician installed the inlet box we ordered with the unit and upgraded our electrical panel to... more
Pros: Exceeded Expectations, Durable, High Quality, I'd Buy It Again
Ellen Recommends This Winco Product
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141
Paul B.
Staten Island, NY
Purchased from Power Equipment Direct
Purchased 2/19/13
REVIEWED
JUL.
09
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
A Winco Winner
I have had my Winco HPS12000HE, for 8 months now. Although I have not had to use it for an emergency, I do run it every month to keep the battery powered and for preventative maintenance. I shut down the regular house current and ran a full test, as if there was a power shut down. The HPS12000HE performed as advertised. It powered up my house as if there was no difference from my electric company doing so or the Winco generator. I foresee no problems for the Winco handling the load either... more
Pros: Exceeded Expectations, Durable, Easy To Use, Reliable
Cons: Heavy, Expensive
Paul Recommends This Winco Product
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154
Paul B.
Fleetwood, PA
Purchased from Power Equipment Direct
Purchased 9/22/14
REVIEWED
NOV.
24
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Winco Tri Fuel Ready To Work
Purchased the winco tri fuel. Just move to PA and the whole house is electric. With winter coming didn't want to take a chance losing power. (hurricane Sandy no power 8 days on Long Island NY) With the Honda 20 HP motor I'm now ready for anything Mother Nature sends.

Thank you. Great service. Had it delivered in 5 days. Delivery guy backed up to my garage lowered with a lift gate and wheeled it into my garage with a pallet jack. Couldn't have been any easier. Strongly recommend
Paul Recommends This Winco Product
Paul's Experience With Power Equipment Direct
Web Site
5/5

Service
5/5

Shipping
5/5
"Very satisfied. Ordered - delivered as promised!"
 more
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177
John
Patterson, NY
Purchased from Power Equipment Direct
Purchased 4/14/12
REVIEWED
NOV.
05
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Hurricane Sandy, Patterson, Ny
We purchased this generator a couple of months ago and lost power with Hurricane Sandy last week.

This generator worked like a charm, and powered the whole house.

Love it!!!
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111
Duane L.
Baton Rouge, LA
Purchased from Power Equipment Direct
Purchased 8/1/15
REVIEWED
NOV.
10
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Awsome!!
Bought this year after I tried to get by with a Chinese generator. Well after blowing out 250.00 worth of electronic stuff, I caved in and spent the money. What a difference! This baby doesn't even grunt when I put the whole hose with central AC on.
Duane Recommends This Winco Product
Duane's Experience With Power Equipment Direct
Web Site
5/5

Service
5/5

Shipping
5/5
"No problems with the buying or shipping experience. It was pouring down rain when it can and the driver made me stay in the garage while he got wet!"
 more
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80
Mike W.
Beaverton, OR
REVIEWED
NOV.
01
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Last Generator I Will Ever Need To Buy,,, I Hope
This thing is a HAWG!!!

It really caught me off guard at how big and brawny this thing is. Not in a bad way, but in a way that says "well built" and "built to last".

The Honda motor started right up and ran smooth right from the beginning. Instruction where good and the assembly was simple and strait forward. Wheels are big, and rubber is hard enough, to allow me to roll it easily over the 2 inch drain rock I have in my driveway,,, by myself and up a slight hill !... more
Pros: Exceeded Expectations, I'd Buy It Again, High Quality, Easy To Use
Cons: Expensive
Mike Recommends This Winco Product
Mike's Experience With Power Equipment Direct
Web Site
5/5

Service
5/5

Shipping
5/5
"You guys went above and beyond to get me my generator,,,, thanks !!!"
 more
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80
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