PWD refuses to ship long items in tubes. What is the probability of UPS not bending an 84" long aluminum tube shipped in a cardboard box?
Unlike most web retailers PWD requires a claim be filed by the customer with UPS. What a joke.
Douglas Does Not Recommend This Product
I respectfully disagree with your review. This item ships directly from the manufacturer in their packaging (that's what the "Factory Direct" label on the page means). Most of the long wands arrive intact, but as you can see from earlier reviews some of them don't.
I checked your file, and on 9/7 we emailed you "We can certainly file the claim with UPS and send you a replacement item. Please let us know if this whole item needs to be replaced. Sorry for any inconvenience." If you didn't receive it, please check your Junk Mail folder; our emails sometimes wind up there.