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Generac PWD-6923KIT Power Equipment Reviews & Ratings

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In-Stock /
Free Shipping
$379.00
No Sales Tax* (Except IL)
 
In-Stock /
Free Shipping
$379.00
No Sales Tax* (Except IL)
Visit Site
 
$379.00
No Sales Tax* (Except IL)
Visit Site
Generac PWD-6923KIT Ratings
Overall Rating
Features
3/5
Quality
3/5
Performance
3/5
Value
3/5
Overall
3.8 out of 53.8 out of 53.8 out of 53.8 out of 53.8 out of 5
Pros
I'd Buy It Again (1)
High Quality (1)
Easy To Use (1)
Cons
Durability (1)
Packaging (1)
Unreliable (1)
Low Quality (1)
75% of respondents would recommend this product to a friend
4 Reviews  Sort by 
 
Brian, the Pressure Washer Expert
Power Equipment Expert

Product Expert
Total Reviews
122 Reviews
Total Helpful Votes
5395 Helpful Votes
Power Equipment Direct Recommended

Giving you the most for your money at the $399.00 price, a turbo nozzle and gallon of concrete detergent are also included ($49.98 value)! The turbo nozzle will increase your cleaning speed and ability; they are my favorite accessory to pair with a pressure washer. The gallon of concrete detergent is a concentrate so dilute according to the directions on the back before adding to your on-board detergent tank. It will assist in getting tough stains off of your concrete.

Generac is known for... more
Brian Recommends This Model
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570-18
Philip J.
Greenville, OH
Purchased from Power Equipment Direct
Purchased 10/12/16
Total Reviews
2 Reviews
Most Helpful Positive Review
REVIEWED
NOV.
07
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Aaa+++ Great Service, Very Fast Shipping
Excellent.
Pros: Easy To Use, High Quality, I'd Buy It Again
Philip Recommends This Generac Product
Philip's Experience With Power Equipment Direct
Web Site
5/5

Service
5/5

Shipping
5/5
"Great."
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00
Paule Buchanan
Coral Springs, FL
Purchased from Power Equipment Direct
Purchased 10/26/16
Most Helpful Critical Review
REVIEWED
NOV.
18
2016
1 out of 51 out of 51 out of 51 out of 51 out of 5
Worst Product & Experience
I received the pressure washer and during assembly, realized that there were pieces missing - namely the handle assembly and a couple screws (holds the detergent). We decided to use the unit anyway, because I own a townhouse and tenants were moving in that weekend, so I had to finish cleaning off the patio and power wash it.

The unit worked great, for about 3 hours, then the pressure stopped. We called Generac and was on the phone for hours trying to fix it, with no luck. I called... more
Cons: Low Quality, Unreliable, Packaging, Durability
Brian, the Pressure Washer Expert
Product Expert
Paule,
First of all, please accept my apologies for the difficulties you've experienced!

Please be assured that we do not sell returned merchandise as new. You may see an occasional unit that has been returned (without being used) on sale as "Scratch-N-Dent", but it will be clearly labeled, and any issues detailed specifically on the web page.

I am sorry that Generac didn't get all the pieces put in your box- they ship straight off our shelves, and due to the volume we handle we don't open each box to make sure all the bits are there.

Missing parts can be obtained from Generac directly by emailing them at retailcustomersupport@generac.com or calling them at 888-436-3722 and giving them the serial number from your pressure washer.

I'm sorry no one suggested taking off the gas cap when the unit stopped running. If the breather valve in the gas cap is blocked by debris or didn't get opened up during production, as the gas gets used it forms a vacuum and starves the engine. Opening the gas cap relieves the vacuum and allows the gas to flow again. You may want to try that, or suggest it to your repair facility.

I see from your file that we sent you the Generac Factory Warranty Service Locations in your area. Since the unit had gasoline in it, Federal Regulations do not allow it to be reshipped- it could catch fire or explode in the truck. I think it's a shame that the Generac repair facility you selected doesn't respect the product, but I assure you that there haven't been significant problems with this model's engine or pump- we wouldn't sell it if there was.

If you called Generac to get the handle and screws, a follow-up call would be worthwhile since they process hundreds of calls a day. If you emailed them you will probably get better results calling them.

If you're having difficulties getting your parts or your repair facility isn't treating you right, please email the name and phone number of the service location to us at service@pressurewashers direct and include the name of the person you spoke with at the service shop. We'll be happy to ask our Generac rep to step in and expedite your repair.

We appreciate your business, and sincerely apologize for any inconvenience.
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Scott W.
Lewisberry, PA
Purchased from Power Equipment Direct
Purchased 10/1/16
REVIEWED
OCT.
25
2016
4 out of 54 out of 54 out of 54 out of 54 out of 5
Components Missing
Received pressure washer & cleaner but never received the Turbo Nozzle!
Scott Recommends This Generac Product
Brian, the Pressure Washer Expert
Product Expert
Scott,
After reading your review we shipped out a replacement nozzle for your yesterday by FedEX and emailed the tracking number to you through your account.

We appreciate your business, and apologize for any inconvenience.
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