Search
< Back to Product

Generac XG10000E Power Equipment Reviews & Ratings

Share This Product
Plus 1 This Product
Tweet This Product
Pin It!
StoreShippingPriceShop
 
In-Stock /
Free Freight
$2,099.00
No Sales Tax* (Except IL)
 
In-Stock$2,099.00
No Sales Tax* (Except CA)
Visit Site
 
In-Stock /
Free Freight
$2,099.00
No Sales Tax* (Except IL)
Visit Site
 
$2,279.99
Sales Tax Extra
Visit Site
 
$2,099.00
Sales Tax Extra
Visit Site
Generac 5802 Ratings
Overall Rating
Features
5/5
Quality
4/5
Performance
4/5
Value
4/5
Overall
4.5 out of 54.5 out of 54.5 out of 54.5 out of 54.5 out of 5
Pros
Easy To Use (31)
I'd Buy It Again (14)
Features (14)
Price (14)
High Quality (13)
Cons
Heavy (7)
Durability (3)
Unreliable (3)
Bad Instructions (2)
Low Quality (2)
87% of respondents would recommend this product to a friend
120 Reviews  Sort by 
 
Mike, the Generator Expert
Power Equipment Expert

Product Expert
Total Reviews
103 Reviews
Total Helpful Votes
8930 Helpful Votes
Power Equipment Direct Recommended

Maybe you were considering a 7000-8000 watt portable, but you still wanted to power a few more items at the same time. Ding, Ding, Ding....this 10,000 Watt Portable from Generac is your answer.

This tough generator meets any of the needs you throw at it- that's why we give it our "Good" recommendation. It has plenty of power and flexibility to meet the needs of homeowners. The XG10000E also includes features to make your life easier such as an hour meter that will remind you when... more
Mike Recommends This Model
Was this review helpful?
340
Tim B.
Agate, CO
Purchased from Power Equipment Direct
Purchased 7/14/14
Total Helpful Votes
10 Helpful Votes
Most Helpful Positive Review
REVIEWED
JAN.
30
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Needed To Power My Well And Office
I picked up everything in the pic at Generators direct because I work from home, also I had a need to power my 2 hp well pump in the event of a fire caused power outage.

The 10000E runs my 30 amp well pump, furnace, computers and some lights in the house, still showing under 50% on the 'power bar'.which is all I needed.

I have it setup on a manual transfer switch at the service entrance/pole, one leg feeding down to my shop with 220, the other leg feeding my house directly behind me in... more
View Image
Tim Recommends This Generac Product
Was this review helpful?
104
Timothy M.
Newington, CT
Purchased from Power Equipment Direct
Purchased 8/8/16
Total Reviews
2 Reviews
Most Helpful Critical Review
REVIEWED
NOV.
30
2016
1 out of 51 out of 51 out of 51 out of 51 out of 5
Do Not Buy Products From Electric Generators Direct
After purchasing the generator, I had to have the electricity installed. When I set up the unit, I purchased new gas, filled it and it would not turn over. When I called Electric Generators Direct, they immediately deferred to Generac as it was outside the 30 day delivery window. Generac sent me to a repair shop that has told me the carberator was destroyed. Generac fuses to warranty fuel issues. This is as wrong as wrong can be. So whatever you do, do not buy any products from Electric... more
Cons: Durability, Unreliable, Low Quality, Customer Service
Mike, the Generator Expert
Product Expert
Timothy,
Very sorry to hear about the issues with your generator. After reviewing the order notes for your order, you had the generator almost 60 days before you contacted us. As an online retailer, all warranty service is handled by a local dealer. We have emailed you a Generac Incident Report that can be sent directly to them.
more
Manufacturer Response
Brand Rep
Timothy,
We are sorry to learn of the issues you've experienced with your personal unit. If you would like to discuss your personal experience in further detail, please know we are available 24/7 at 888-GENERAC (436-3722).
more
Was this review helpful?
00
James S.
Fort Lauderdale, FL
Purchased from Power Equipment Direct
Purchased 10/5/16
REVIEWED
DEC.
08
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Massive Power
Loved it when I took it out of the box. There were some design problems such as it was difficult to attach the battery leads. This could have been made allot easier to do. Also, the oil filler is very small and difficult to access. For something that was supposedly made from the ground up as a portable generator these things could have been better addressed.
Pros: Easy To Use, Features, Price, High Quality
Cons: Heavy, Bad Instructions, Expensive
James Recommends This Generac Product
Was this review helpful?
00
Timothy M.
Newington, CT
Purchased from Power Equipment Direct
Purchased 8/8/16
Total Reviews
2 Reviews
REVIEWED
DEC.
07
2016
3 out of 53 out of 53 out of 53 out of 53 out of 5
Revision To Previous Review...
After receiving the unit damaged, I sent it to the Generac authorized repair shop. The repair shop informed me that Generac had refused to honor the warranty. After additional discovery on my part, this was proved to be incorrect. The unit is currently under repair at no cost. Thank you to all involved in bringing this issue to a satisfactory close.
Timothy Recommends This Generac Product
Was this review helpful?
00
Adam C.
San Antonio, TX
Purchased from Power Equipment Direct
Purchased 11/2/16
REVIEWED
NOV.
26
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Just Purchased 2nd Generac. Awesome
I've owned my first for 2 years. We use this everyday with our panel forming roof machine. Never a problem. My only gripe with this machine is the oil drain plug. Not a very friendly feature.
Pros: Easy To Use, High Quality, Reliable, Exceeded Expectations
Cons: Oil change difficulty where drain plug is located.
Adam Recommends This Generac Product
Was this review helpful?
00
Keith G.
Lyons, CO
Purchased from Power Equipment Direct
Purchased 11/30/15
REVIEWED
DEC.
22
2015
4 out of 54 out of 54 out of 54 out of 54 out of 5
Some Hints To Get It Started
First, let me say that I'm pleased with the product, at least so far. Once put together, started up smoothly, well-balanced on the wheels, nice and compact. Bit noisier than I hoped for, given its fairly large muffler, but hey, it's a portable emergency generator after all. Not yet had a power outage, though, to put it to the real test.

Biggest issues were in getting it all put together in order to fire it up ... no real biggies, but here are some things you might find useful:

- Manual... more
Keith Recommends This Generac Product
Was this review helpful?
41
Richard M.
Campobello, SC
Purchased from Power Equipment Direct
Purchased 8/8/16
REVIEWED
OCT.
12
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Repeat Purchaser
Purchased one in 2012 after a week long power outage. I was ready when Sandy hit NJ. But I didn't loose power. Then last summer a wind storm tore thru and I lost power for a week again. This generator fully powered the whole house. Only thing I had to do was not run range, AC, or dryer at same time. I refueled it before I left for work, and when I got home. For the family it was seamless. The neighbors all had small generators, enough for some lights and the TV. But my house was all lit up, AC... more
Richard Recommends This Generac Product
Was this review helpful?
10
Jeff B.
Arkadelphia, AR
Purchased from Power Equipment Direct
Purchased 6/9/16
Total Reviews
2 Reviews
REVIEWED
SEP.
13
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Generator For A Food Truck!
I bought this generator back in June of 2016 to run my Shaved Iced trailer when I did not have access to a 50 amp power supply. In my trailer I have (4) florescent strip lights, full size chest freezer, refrigerator w/ freezer, small electric water heater, large RV rooftop AC unit, and a commercial grade ice shaver. This generator powers my all this equipment with no problem! Very impressed and happy with my purchase. I ran this thing all day in the summer heat with not so much as a hiccup.... more
Pros: Easy To Use, Features, Reliable, Exceeded Expectations
Cons: Heavy
Jeff Recommends This Generac Product
Was this review helpful?
10
John E.
Morehead, KY
Purchased from Power Equipment Direct
Purchased 8/10/16
REVIEWED
AUG.
31
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Seems To Be A Powerful Generator
Received on time in good condition it was easy to set up. You need a long funnel for oil & battery is a little hard to hook up. After set up it started first time trying. Appears to be a good generator time will tell.
John Recommends This Generac Product
Was this review helpful?
10
Nancy W.
Houston, TX
Purchased from Power Equipment Direct
Purchased 5/31/16
REVIEWED
JUL.
13
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Product!
Met all my expections and performance requirements.
Nancy Recommends This Generac Product
Was this review helpful?
10
Charles E.
Lake Havasu City, AZ
Purchased from Power Equipment Direct
Purchased 5/31/16
REVIEWED
JUL.
12
2016
1 out of 51 out of 51 out of 51 out of 51 out of 5
Still Unused
I purchased my generator and received it on June 03, 2016.. My generator was missing parts that I have yet to receive... After two calls to Generators Direct first being promised the parts and the second being two weeks later and being informed that parts were on back order with no callback to tell me... I was then informed to call Generac directly.... I did and was told parts would be sent out... Well it's now July 12, 2016 and I still don't have the missing parts.. My generator is still... more
Mike, the Generator Expert
Product Expert
Charles,
Charles,
I would suggest following up with Generac regarding the missing parts from the accessory kit.
more
Manufacturer Response
Brand Rep
Charles,
We are sorry to learn of your missing parts. For an update on the shipping status of your replacement parts, please contact us directly at 888-GENERAC (436-3722) with the serial number of your personal unit.
more
Was this review helpful?
10
Vic C.
Trumbull, CT
Purchased from Power Equipment Direct
Purchased 5/25/16
REVIEWED
JUL.
08
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Generac Xg10000e - 10,000 Watt Electric Start Portable Generator
Very nice Generator, nice and solid. First start up was rough as to took a long time to start being first gas fill and dry lines.Oil fill was difficult, you'll need a funnel. The only problem was the axial, it was wrong, 2" short. But a new axial was send out quickly.
Vic Recommends This Generac Product
Was this review helpful?
10
Jason K.
Dexter, MI
Purchased from Power Equipment Direct
Purchased 6/29/16
REVIEWED
JUN.
29
2016
3 out of 53 out of 53 out of 53 out of 53 out of 5
Xg10,000
The Generac line is a decent and affordable portable generator. We currantly have the following generators in our inventory and in the fileld on job sites (1- 15,000 watt, 4- XG10,000 watt and 1- 7,500 watt). We also have one brand new XG 10,000 watt Generac generator in the shop. The downside to this brand is the availability of parts and service. The brand new generator has been out of commission due to a damaged gas tank since the first week of purchase. I ordered the part over a month... more
Jason Recommends This Generac Product
Was this review helpful?
10
Jeff H.
Louisville, TN
Purchased from Power Equipment Direct
Purchased 1/25/16
REVIEWED
FEB.
16
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Everything As Expected
Generator as expected, no issues so far. Lots of power! Delivery was easy and no damage. Only thing I could complain about is adding the oil was little tricky. Go slow or you'll make a mess.
Jeff Recommends This Generac Product
Was this review helpful?
10
Vance W.
Charlevoix, MI
Purchased from Power Equipment Direct
Purchased 12/28/15
REVIEWED
JAN.
20
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Generac To The Rescue
Over Christmas Holidays the power went out 4 1/2 days leaving me cold. I ordered a new Generac 10000 watt generator. I searched the internet and Generator Direct was $200 cheaper than any other supplier with free shipping and no tax. It was delivered on time. The generator took minimal assembly, mostly putting in the fluids. It started right up and was surprisingly quiet for it's size. I am a happy customer.
Vance Recommends This Generac Product
Was this review helpful?
32
Dean P.
Bothell, WA
Purchased from Power Equipment Direct
Purchased 12/23/15
REVIEWED
JAN.
19
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Lots Of Power
I have a 7000 watt generator. Needed more juice to run the compound when we are off grid. Mission accomplished. No tax and I got free delivery. Had it here in under two weeks. Great deal.
Dean Recommends This Generac Product
Was this review helpful?
10
David E.
Avlin, TX
Purchased from Power Equipment Direct
Purchased 12/17/15
REVIEWED
JAN.
13
2016
4 out of 54 out of 54 out of 54 out of 54 out of 5
Seems To Be Fine
Bought as whole house generator for power outages.
David Recommends This Generac Product
Was this review helpful?
10
James G.
Spokane, WA
Purchased from Power Equipment Direct
Purchased 11/26/15
REVIEWED
DEC.
21
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Price. Great Service.
Epic wind storm left thousands in Spokane without power. I decided it would not be me. Why would anyone buy a generator from anyone else? Great price, no taxes, dropped to your garage....
James Recommends This Generac Product
Was this review helpful?
10
Arlton C.
Apex, NC
Purchased from Power Equipment Direct
Purchased 10/25/15
REVIEWED
DEC.
10
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Food Truck
Bought this beast for an all electrical start up food truck business. Ran straight out of the box with no problems. Used it for 2 events and was surprised it consumed less gas than expected when drawing amperage.

I would buy this again and recommend it.
Pros: Easy To Use, I'd Buy It Again, High Quality, Reliable
Cons: Went On Sale After I Bought Mine
Arlton Recommends This Generac Product
Manufacturer Response
Brand Rep
Arlton,
We are happy to learn of your positive experience with the XG10000E. Thank you for providing us with your candid review! If you have not done so already, be sure to register your unit with Generac Nation to properly initiate your product's warranty. For your convenience, the registration process can be completed online via the following link: https://register.generac.com/?cid=frm-105-aa . If you have any questions, feel free to reach out to us directly at 888-GENERAC (436-3722). Thanks again for your thoughtful submission!
more
Was this review helpful?
10
Bruce B,
St Andrews, DC
REVIEWED
JUL.
15
2016
2 out of 52 out of 52 out of 52 out of 52 out of 5
Big Battery Problems
I have 3.9 hours total usage on my like new Generac XG10000. I bought it at Princess Auto in Winnipeg who claim to have a life time satisfaction guarranty. Well after only a few uses the battery ran out/died and couldn't be recharged. A phone call to the dealer revealed a 2 year (hidden) disclaimer on all repairs and I guess satisfaction is out too. It seems to me the battery is the weakest part and even though I kept it charged up using the small recharger the battery still can't turn the... more
Mike, the Generator Expert
Product Expert
Bruce,
Typically warranties don't cover items such as batteries on portable generators. Battery lifespan can and will vary based on a variety of conditions.
more
Manufacturer Response
Brand Rep
Bruce,
We are sorry to learn of your frustrating experience with the product that you purchased from Princess Auto. If the unit's battery could not be recharged, this would indicate that it is dead. A battery dies after extended use or if it is not properly recharged over time. The batteries in our XG Series units should be charged at least once every 30 days for no longer than 24 hours at a time. Moreover, please know that we do not manufacture the batteries featured in our portable generators. Considering this, Generac's warranty coverage does not include the unit's battery. If you have any additional comments, questions or concerns, or if you would like to discuss your product's warranty in further detail, please do not hesitate to contact us directly at 888-GENERAC (436-3722); we are available 24/7.
more
Was this review helpful?
00
Dave M.
Deer Park, WA
Purchased from Power Equipment Direct
Purchased 4/23/16
REVIEWED
JUN.
27
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
My Generac Generator
We live on Wildrose Prairie, pretty much in the middle of nowhere except for one neighbor and a whole bunch of deer, etc.
I bought my generator to power some of the circuits in our home. I can't power the whole house because we have a forced (blower) electric furnace, which would blow the generator up if I tried to power the heat portion. I would have to have a minimum 50K generator to do that.

The generac is "portable", and I can take it out in our field when I need power for... more
Dave Recommends This Generac Product
Was this review helpful?
00
Todd D.
Keenesburg, CO
Purchased from Power Equipment Direct
Purchased 4/8/16
REVIEWED
MAY.
03
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Excellent Product And Service
On short notice I purchased the XG10000E to provide electrical power for a demolition job including asbestos abatement and other large power draw requirements. The XG10000E came ready to use out of the box and worked perfectly allowing the jobs to proceed on schedule. It is now a workhorse on my site doing all sorts of things where existing power can't reach.

The only thing I have a question about is the manual say to get a high altitude kit for my area (above 3000' elevation) but I can't... more
Pros: Easy To Use, I'd Buy It Again, Easy To Store, Exceeded Expectations
Cons: The High Altitude Kit Is Apparently Not Available
Todd Recommends This Generac Product
Was this review helpful?
00
Ted F.
Fort Myers, FL
Purchased from Power Equipment Direct
Purchased 2/23/16
REVIEWED
MAR.
29
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Xg 10000e Review
I had a good experience working with Electric Generators Direct The price w/free delivery was the best I could find. I was able to use the pallet that the generator was shipped on to assemble the wheels. I would suggest 2 people assemble the wheels but I did it by myself. The generator has electric start and fired up on the first try. The only negative, the plastic dust cover that covers the air filter had come off during shipping and I had a difficult time putting it back on.
Ted Recommends This Generac Product
Was this review helpful?
11
John R.
Bethlehem, PA
Purchased from Power Equipment Direct
Purchased 12/16/15
REVIEWED
JAN.
13
2016
2 out of 52 out of 52 out of 52 out of 52 out of 5
Quality?????
Rec'd in good condition. Followed instructions to the "T". Started it and it leaked oil profusely. Needed to take to authorized dealer to get it repaired. Have not hooked it up to my transfer case. Hopefully I will get it back before I really need it. So far disappointed..
Mike, the Generator Expert
Product Expert
John,
Sorry to hear about the issues you experienced. These units are tested prior to leaving the factory. Generac provides a 2-Year warranty on this model. Hopefully it's just a minor fix. Please let us know if you have any other issues.
more
Manufacturer Response
Brand Rep
John,
Your experience would certainly be frustrating. If you have any questions about your product's warranty policy, or if you would like to discuss your experience with us in further detail, please feel free to give us a call at 888-GENERAC (436-3722). We do apologize for any inconvenience this unfortunate scenario may have caused.
more
Was this review helpful?
11
Bob B.
Westport, CT
Purchased from Power Equipment Direct
Purchased 5/25/16
REVIEWED
JUN.
16
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Model 5802
Very nice generator, seems solidly built. Put gas in to demonstrate for the customer, this requires 2.5 gallons minimum. The only problem was the axle, it's 2" short and I can't put on the wheels. I called customer support and am waiting for the replacement.
Bob Recommends This Generac Product
Mike, the Generator Expert
Product Expert
Bob,
Sorry to hear about the issues regarding the axle, Hopefully Generac will have the resolved quickly for you.
more
Was this review helpful?
01
Gary B.
Choctaw, OK
Purchased from Power Equipment Direct
Purchased 2/26/16
REVIEWED
MAR.
20
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Home Backup Generator
After reading reviews, talking with people I trust I purchased the Generac 5802. This will be used as a backup generator when the power goes out in my home. I purchased the generator on the 26th of February, 2016 with an estimated delivery date between 2-4 March. Oh one other item of interest I also purchased the additional two year warranty agreement that is offered just made sense to me.

Back to the delivery it went very smooth. The delivery company called to set up a delivery day... more
Pros: Easy To Use, I'd Buy It Again, Price, Exceeded Expectations
Cons: The Oil Inlet
Gary Recommends This Generac Product
Was this review helpful?
01
Philip B.
Spokane, WA
Purchased from Power Equipment Direct
Purchased 1/30/16
REVIEWED
MAR.
18
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Product
I received my generator about a month ago. I assembled the wheels without difficulty, added the enclosed oil, and connected the battery. It started immediately. I did not experience any smoking as some have mentioned. I was only able to get it wired by an electrician yesterday. I need to power a 1.5 HP well pump, an electric hot water heater plus miscellaneous lights and refrigerator. I have gas heat and cook top so no need of power there. While obviously I have not had the experience of a... more
Philip Recommends This Generac Product
Was this review helpful?
01
John C.
Bloomsbury, NJ
Purchased from Power Equipment Direct
Purchased 1/22/16
REVIEWED
FEB.
28
2016
4 out of 54 out of 54 out of 54 out of 54 out of 5
So Far, So Good...
Received the generator on a bitter cold zero degree day. It only took about an hour to assemble and have ready to go. The oil filler is poorly positioned and as a result i overflowed some of the oil you have to fill it very slowly. The engine cranked forever and would not start. It ultimately flooded. I left it to sit overnight and the next day the engine started within seconds. I do not have the transfer wiring completed yet so I have not been able to assess if the power will run the... more
Pros: Easy To Use, High Quality
Cons: Maintenance Accessibility
John Recommends This Generac Product
Was this review helpful?
01
Deena B.
Walker, LA
Purchased from Power Equipment Direct
Purchased 2/2/16
REVIEWED
APR.
07
2016
4 out of 54 out of 54 out of 54 out of 54 out of 5
Minor Issue With Vibration
I have purchased both the 8000 and the 10000 and had vibration issues with them. About a month in use the mufflers vibrate off and actually break. In fact the 8000 is in the shop now having the complete muffler setup replaced because it vibrated off and broke. The 10000, just yesterday the muffler vibrated off, the screws that hold it in place vibrate out and strip the threads.

The generators them selves are great, powerful and reliably start and run everything. This issue will have to be... more
Pros: Easy To Use, Features, Reliable, Quiet
Cons: Durability, Vibration
Deena Recommends This Generac Product
Mike, the Generator Expert
Product Expert
Deena,
You might want to consider a Professional Portable Genreator.
more
Manufacturer Response
Brand Rep
Deena,
We are sorry to learn of the vibration issues that you have experienced. As this issue is fairly uncommon, we'd like to learn more about the manner in which the units are being utilized. If a unit is overloaded or placed on an uneven surface, vibration-related issues may occur. So that we can discuss your issues in more detail, please call us directly at 888-GENERAC (436-3722) at your earliest convenience. We look forward to discussing your experience in further detail.
more
Was this review helpful?
02
Richard B.
Spokane, WA
Purchased from Power Equipment Direct
Purchased 2/22/16
REVIEWED
APR.
05
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Xg 10000e
EGD delivered as promised in a seamless manner from start to finish. During a thorough test while delivering electricity to power our home (Our primary concern) the unit's performance and operation seems flawless and easily handles or exceeds all expectations. No longer being 100% dependent on the grid makes me sleep better, after having an 8 day blackout last year. thanks you Generac & EGD!
Richard Recommends This Generac Product
Was this review helpful?
02
Paul S.
Madison, AL
Purchased from Power Equipment Direct
Purchased 7/4/13
REVIEWED
JUL.
26
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Job Site Power Plant
I bought a Generac XG 10000E to power a tool I use to seam single ply membrane roofs. The tool requires uninterrupted high wattage. I bought the generator put oil and gas in it and it started right up. Ran it all day the first day out with no problems. The next 2 days ran it for about 1/2 a day with no problems. It was well worth the money and seems to be a real answer to what I need in the area of power.

This is a definite buy. I'd buy it again. PRS Roofing Contractor
Pros: Easy To Use, Features, Price, I'd Buy It Again
Paul Recommends This Generac Product
Was this review helpful?
299
Jim
Marshall, VA
Purchased from Power Equipment Direct
Purchased 10/16/12
REVIEWED
NOV.
07
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
What A Luxury
I feel very fortunate that I got my Generac well before the storm hit. I see that as I write this review in the wake of Hurricane Sandy, these are on back order- I'm not surprised. It took a couple of weeks before my electrician could get to me to install the transfer switch. In fact, he finished the installation two hours before the power went out from Hurricane Sandy.

Purchase was easy. Delivery was on time and there was no damage to the packaging or the generator.

Assembly was easy.... more
View Image
View Image
Was this review helpful?
264
Chris
Purchased from Power Equipment Direct
Purchased 6/8/13
REVIEWED
AUG.
11
2013
3 out of 53 out of 53 out of 53 out of 53 out of 5
Went Up In Smoke At 0.8 Hours Without Anything Plugged In
I was happy with this generator when I received it last month, unpacked it, went through the minor setup (like oil), started it the first time, and ran it for 0.8 hours (according to the meter).

The second time I ran it, even though I didn't have anything plugged into any receptacles, after about 15 minutes there was a loud popping sound and smoke started streaming out of the four 120 V receptacles.

Yesterday I took it to Generac's authorized service shop as Generac's service hotline told... more
Pros: Easy To Use, Features
Cons: Unreliable
Mike, the Generator Expert
Product Expert
Chris,
We're sorry to hear about the issues with your generator. Please be assured, Generac stands by their products and backs it up with a 2-Year consumer warranty. If you have any other issues that aren't being resolved by the service center, please let us know.
more
Was this review helpful?
391
Max
Purchased from Power Equipment Direct
Purchased 10/25/12
REVIEWED
NOV.
16
2012
1 out of 51 out of 51 out of 51 out of 51 out of 5
Hate It
When it arrived it started up fine but made no power, which is a bad quality for a generator. Getting it fixed has been a long process, and once you put gas in it you have no right to return it, I have learned.
Was this review helpful?
304
Kameran
Great Falls, VA
REVIEWED
JUN.
07
2011
3 out of 53 out of 53 out of 53 out of 53 out of 5
My Initial Impression Of Xg10000e Vs. Honda Eb5000x
For the past 10 years, I've owned a Honda EB5000X portable generator for residential backup. Over the years, I realized I needed a bigger portable backup generator. I thought I would share my initial impressions of the Generac XG10000 model 5802 by comparing it to my 5K commercial Honda portable generator.

ORDER & DELIVERY: I had a couple issues with delivery. Unfortunately, the delivery company R&L had an incorrect phone contact. So, they could not reach me to schedule delivery.... more
Was this review helpful?
243
Dwayne N.
Alpine, UT
Purchased from Power Equipment Direct
Purchased 6/26/13
REVIEWED
JUL.
17
2013
3 out of 53 out of 53 out of 53 out of 53 out of 5
Starting Watts An Issue
The web site says that this generator will do 12,500 starting watts. It can't. I asked them why it wouldn't start the air conditioner in the small office trailer we were renting. Our electrician said that it needed 12,000 watts to start the air. When asked about this the company said - Generally none of our generators has enough power to start an air conditioner. When I asked them why their web site didn't disclose this their answer was - we try to put all relevant information on the web... more
Cons: Can Not Do The Starting Watts Advertised
Dwayne Recommends This Generac Product
Mike, the Generator Expert
Product Expert
Dwayne,
Providing as much information as possible is very important when trying to size a generator for your application. AC units can vary from small window units to large 5-Ton units. Generac states this unit provides 12,500 surge watts. This generaotor has a 2 year residential and 1 year commercial warranty. If you think that your generator is not putting out that much power, you would have to take it to a Generac service center.
more
Was this review helpful?
224
Roger
Purchased from Power Equipment Direct
Purchased 10/12/12
REVIEWED
NOV.
02
2012
4 out of 54 out of 54 out of 54 out of 54 out of 5
Start Up & More
Would run for 1 sec then stop. Had to wait a couple of minutes at least before it would try again. Over and Over again. Could not find anything amiss. Finally unbolted the fuel tank and removed the end frame and handlebars to try to see if there was something restricting gas flow. (The plugs were bone dry each time that I had checked them). Removed air filter cover, did not find a problem. Hit the starter and it started?????????? Would not run good, but kept trying it and choking it on... more
Was this review helpful?
182
Chris C.
Hewitt, NJ
Purchased from Power Equipment Direct
Purchased 4/27/13
REVIEWED
DEC.
23
2013
2 out of 52 out of 52 out of 52 out of 52 out of 5
One Time Use Then Broke
I ordered this beast to upgrade from my old trust worthy 5000 Briggs and once delivered and assembled fired up and first power outage worked fine.. Now I run it once a month for half hour under load with stabil in the gas and now 7 months old I start it up it stalls and fills up the entire crankcase with gas. They tell me this issue is not covered under warranty and I have to lug this 300lb beast to local shop for a $150 fee plus parts and labor. Very disappointed my In laws 8000 generac... more
Pros: Features, Easy To Store
Cons: Low Quality, Unreliable, Durability
Mike, the Generator Expert
Product Expert
Chris,
We have provided you with Generac service center information.
more
Was this review helpful?
161
David
Montclair, NJ
Purchased from Power Equipment Direct
Purchased 1/8/13
REVIEWED
MAR.
20
2013
4 out of 54 out of 54 out of 54 out of 54 out of 5
No More Worries
I did a lot of research as to which generator to purchase and where. I couldn't be happier with my choices. Generators Direct answered all my questions (I had quite a few.....called them more than once), and kept me updated as to the status of delivery. The delivery was on time and the driver helped me wheel the unit into my garage. The unit is a beast. It will run everything in my house including the central AC. The only reason the generator rating is 4 stars and not 5 is because of the poor... more
Was this review helpful?
150
Henry Lippmann
Crotononhudson, NY
Purchased from Power Equipment Direct
Purchased 4/27/13
REVIEWED
JUN.
10
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
So Far, Pretty Good
It may yet be some time before my electrician sets up my house to be powered by it, but I have confidence that all will be well.

I did have a problem connecting the battery. The manual's instructions only spoke of needing to make one connection to the battery but I saw no connection already made. I did find two dangling wires (tied together) -- one red, one black -- so I separated them and connected them to the red and black terminals of the battery, respectively. This produced sparks... more
Was this review helpful?
163
Tony R.
Bangor, PA
Purchased from Power Equipment Direct
Purchased 11/13/12
REVIEWED
NOV.
18
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Glad I Went Portable Instead Of Stand-by
I was undecided between a portable generator and a stand-by. After hearing from a neighbor how much propane they went through each time there was an outage I opted for this Generac. I was unsure if it would really power everything I wanted it to, even though I went through each circuit and the numbers worked. I installed a manual transfer switch as part of the solution in order to power our well and septic pumps, heat pump etc. We recently had a planned outage from our utility company so it was... more
Pros: Easy To Use, Price, Reliable, High Quality
Tony Recommends This Generac Product
Tony Would Recommend Power Equipment Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"I have recommended PED to several friends and family."
 more
Was this review helpful?
90
Chris G.
Thibodaux, LA
Purchased from Power Equipment Direct
Purchased 8/15/13
REVIEWED
AUG.
21
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Quality, Feature Packed Generator
Shipping company very professional / courteous. Easy, turn key setup although you will want to buy a long slender neck funnel to fill the oil. Only hiccup was it wouldn't start.....A call to a Generator Direct advisor quickly solved the issue. When you fill the fuel for the initial start, you have to fill the tank at least to the halfway point or it will not start.

The Tech explained that this is a recurring issue and that Generac has been advised. Once the fuel made its way through... more
Pros: Easy To Use, Features, Reliable, High Quality
Chris Recommends This Generac Product
Chris Would Recommend Power Equipment Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"The gentleman who delivered my unit was very courteous and helpful."
 more
Was this review helpful?
80
Mike
REVIEWED
FEB.
25
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Generac 10000e & Gen-tran 50a 10-foot Power Cord
Good Buy. Very Heavy-Duty Cord. good secure fit when connected to the generator. Generac 10000E is a quality generator but make sure u know when you buy it it is a bonded ground. If you plan on using this for a whole house power operation you will need to deal with this. It is very easy but be for warned. Arrival was smooth and once you unbolt genny from pallet it is easy to jockey around and attach the wheel kit. Generac put the wheels in the exact right place because it balances perfectly.... more
Was this review helpful?
113
Paul C.
Chester, NY
Purchased from Power Equipment Direct
Purchased 4/30/14
REVIEWED
OCT.
29
2014
4 out of 54 out of 54 out of 54 out of 54 out of 5
Cheap Gas Shut-off Valve Detracts From Value
OK, received my generator in late May and have run it as recommended every two or three weeks for 10 minutes. Ten on-off cycles. The last cycle through, the engine shut off, and after multiple attempts, it wouldn't start.

When I turned the gas shut-off to off, the valve came apart, spewing gas all over with no way to stop it other than pinching the hose.

Tomorrow I will go buy a valve for $2 or $3 and replace it. Not the original design but something that will be more serviceable. Note... more
Paul Recommends This Generac Product
Was this review helpful?
70
Allen B.
Mount Vernon, WA
Purchased from Power Equipment Direct
Purchased 5/5/14
REVIEWED
AUG.
04
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Very Satisfied
Exactly what I wanted. Will do the job of back up power for my house and shop.
Pros: Easy To Use, I'd Buy It Again, Easy To Store, Features
Allen Recommends This Generac Product
Allen's Experience With Power Equipment Direct
Web Site
5/5

Service
5/5

Shipping
5/5
"Very happy with total experience. Good Generator. Price has been reduce form $2099.00 to $1889.00. Wish I could have taken advantage of the lower price, but I am still very happy with the total experience."
 more
Was this review helpful?
81
John T.
Silver Spring, MD
Purchased from Power Equipment Direct
Purchased 1/22/13
REVIEWED
JUL.
10
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Works Great
Although I have only had to use my Generac XG10000E one time since I purchased it more than a year ago, it worked great during that power outage that lasted for 8 hours. Immediate start and it powered the entire house. I would highly recommend this model from EGD for anyone who is looking for reliable portable generator for home or other use.
Pros: Price, High Quality, Easy To Store, Reliable
Cons: Heavy
John Recommends This Generac Product
Was this review helpful?
70
Joerg
Purchased from Power Equipment Direct
Purchased 1/19/13
REVIEWED
DEC.
22
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Nice Generator For The Price
After so many power outages in the Northeast, I bought a Generac XG 10,000. The delivery was on time. It arrived in good condition and everything was there. Assembly was easy, I slid the generator around on the crate to install the wheels.

First test: We had an 8 hour power outage and the generator performed very well. I was able to run a deep well pump, sewage ejector pump, electric water heater and lights, Tvs, computers at the same time. The generator was running near maximum power when... more
Pros: Easy To Use, Price, I'd Buy It Again
Cons: Heavy
Joerg Recommends This Generac Product
Was this review helpful?
70
Douglas S.
Cove City, NC
Purchased from Power Equipment Direct
Purchased 7/31/13
REVIEWED
AUG.
21
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
All Expectaions Met
My wife and I have wanted to get a generator for awhile now, but we never really gave it any thought until we were smack dab in another hurricane with no power. So I got an early start this year looking for one before hurricane season took full affect. I did my homework went to all the available web sites and local stores pricing and comparing and finally found Electric Generators Direct. With their no tax, free shipping and excellent price it was a no brainer on who I was going to buy from.... more
Pros: Easy To Use, Features, I'd Buy It Again, Exceeded Expectations
Douglas Recommends This Generac Product
Douglas Would Recommend Power Equipment Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"I did my homework went to all the available web sites and local stores pricing and comparing and finally found electric generators direct. With their no tax, free shipping and excellent price it was a no brainer on who I was going to buy from. Wonderful customer service and no hassle shipping was a spot on winner for me."
 more
Was this review helpful?
70
Stephen
Ridgefield, CT
Purchased from Power Equipment Direct
Purchased 11/21/11
REVIEWED
APR.
15
2012
4 out of 54 out of 54 out of 54 out of 54 out of 5
Somewhat Well Made
Searched for affordable gas generators in the 10-12k range with not a lot of luck. Found this and a Honda. Same power configuration, but the Honda was many hundreds of dollars more for basically the same unit. And thanks to Electric Generators Direct, they had it at the best price I could find. I wanted the Honda because I've always heard how quiet they were, but did not want to spend another $800 for the same power. So I went with the Generac.

When it arrived, I set it up immediately. I... more
Was this review helpful?
70
Michael J.
Concord, NH
Purchased from Power Equipment Direct
Purchased 12/8/14
REVIEWED
DEC.
30
2014
4 out of 54 out of 54 out of 54 out of 54 out of 5
Love It So Far
Received my generator as described (shipping timeframe) delivered to my door, lift gate is required as it is a bit heavy. I unpacked crate,very simple set up had the generator running in less than an hour.

Ran assorted electrical items for test purposes. Wouldn't you know since we purchased a generator the power has not gone out! Love the lighted panel. Runs quieter than I expected have owned several generators for its size by far the quietest.
Pros: Easy To Use, Features, Easy To Store, Quiet
Cons: Handles Seem A Bit Slight For Weight Of Machine No Issue Yet
Michael Recommends This Generac Product
Was this review helpful?
60
Robert A.
Ilion, NY
Purchased from Power Equipment Direct
Purchased 7/7/13
REVIEWED
JUL.
28
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Generic Generator
This is an easy to use generator. I especially like the power meter and the LED lights on the control panel. It was shipped very fast and setup was quick and easy. Once I filled it with fuel it started right up and ran perfectly.
Pros: Easy To Use, Quiet, Easy To Store, I'd Buy It Again
Robert Recommends This Generac Product
Robert Would Recommend Power Equipment Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"This company is great to due business with. No BS, right to the point, and they do what they say they will do."
 more
Was this review helpful?
60
Kameran
Purchased from Power Equipment Direct
Purchased 5/16/11
REVIEWED
JUL.
03
2012
4 out of 54 out of 54 out of 54 out of 54 out of 5
Do Not Put In Enclosure
This is a follow up to my June, 2011 posting. I am in the middle of the big Derecho summer storm that hit the Washington, DC area on June 29, 2012. The storm put 2 million customers in the dark without power. I happen to be one of those customers in Geat Falls, VA area. With all the trees and old overhead power lines, we're usually the firt to lose power and the last to get it back. I thought I would expand on my GENERAC XG10000E experience now that I have almost 100 hours of constant... more
Was this review helpful?
71
Mitchell
Barrington, IL
Purchased from Power Equipment Direct
Purchased 1/10/11
REVIEWED
FEB.
04
2011
3 out of 53 out of 53 out of 53 out of 53 out of 5
Not Handling - Load Less Than Prescribed Output
We have the unit installed in a mobile truck repair facility. The equipment has a total draw of about 9700 watts.
The generator runs for a little while and the pops the breaker.
Was this review helpful?
60
Bill P.
Knoxville, TN
Purchased from Power Equipment Direct
Purchased 9/20/14
REVIEWED
OCT.
12
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Waiting On The First Outage
I ordered the generator on Saturday, it shipped on Monday, and was received on Wednesday. Can't beat that service! After setup, I put in a small amount of fuel to start since I didn't want to store it with a full tank. It would not start. It cranked and cranked but nothing. I called customer service and "Joe" said to fill the tank full. It started promptly. There was no mention of this requirement in the manual or on a tag or decal on the unit! I had my electrician wire my panel... more
Pros: Easy To Use, I'd Buy It Again, Price, Easy To Store
Cons: Heavy, Bad Instructions
Bill Recommends This Generac Product
Was this review helpful?
50
Jerome S.
Auburn, WA
Purchased from Power Equipment Direct
Purchased 12/1/14
REVIEWED
DEC.
23
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Generac Xg 10000e
I had to pick it up at the trucking Co. They had missed me the night before. I took the cover off, there was no shrink wrap, but all appeared to be ok. I assembled it per instructions. With the exception of hooking up the battery (I have big hands) all went well. The spout of the gas can tore the filter as I was pouring in the gas. Maybe that could be made a little stronger.
It started up the first try! So far have not had to use it under load. Everyone I dealt with has been very helpful and... more
Jerome Recommends This Generac Product
Was this review helpful?
40
Brian B.
Piketon, OH
Purchased from Power Equipment Direct
Purchased 12/13/13
REVIEWED
JAN.
05
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
More Watts That I Needed But....
I really ordered a model that is more than I needed, I do want to, in time, rewire my whole house and then I can plug my house into the power unit when I loose electric to my home. So then I will need it, After I complete that mission, I won't care if the electric goes out in the area as I know that I have a generator that will keep me comfy in the time of need. But until then, I do have more watts than I need and I just plug in my essentials, Deep down, I'm glad I went this route, I just put... more
Pros: Easy To Use, Price, Quiet, Light Weight
Brian Recommends This Generac Product
Was this review helpful?
40
Tim M.
Farley, MO
Purchased from Power Equipment Direct
Purchased 11/2/13
REVIEWED
DEC.
05
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Master Electrican Of 42 Yrs Was Very Impressed With This Unit
I have a wife that is on life sustaining machines (pulmonary) and I need a stand by portable that I could trust. I shopped the internet and saw so very many posts concerning the reliability and good history of Gererac. With that in mind I compared company's selling Generac portable generators and found "Power Equipment Direct" to offer the best prices,along with a VERY excellent website that explained literally everything a person could possibly need to know concerning generators.I... more
Pros: Easy To Use, I'd Buy It Again, Price, High Quality
Cons: None At All It Is Excellent
Tim Recommends This Generac Product
Was this review helpful?
40
Tim
Purchased from Power Equipment Direct
Purchased 8/7/12
REVIEWED
SEP.
26
2012
4 out of 54 out of 54 out of 54 out of 54 out of 5
Good Experience
The generator appeared fine when delivered with just some minor scrapes on the frame due to shipping. I was missing a couple of screws, but nothing major and it was easy to set up.

When I started it for the first time, I added a couple of gallons of gas because I didn't want to leave a lot of gas in the tank. It turned over, but would not start. I called Generac and all they could do was refer me to a small engine repair shop. When I called Electric Generators Direct, the expert who I... more
Was this review helpful?
51
Dave
Bethel, CT
Purchased from Power Equipment Direct
Purchased 7/15/12
REVIEWED
AUG.
07
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
We Will See...
I needed a more powerful generator to replace my aging 5000 watt Coleman. I have a fairly long run (50 feet) from my detached garage to the generator sub-panel in my basement, so voltage drop was an issue (keep your generator as close to the panel as possible for best performance).

I cross shopped, and considered many factors including price, power, features, reliability (these reviews helped), and place of manufacture. I wanted a portable as opposed to a permanently installed unit because,... more
Was this review helpful?
40
Lawrence S.
Salem, OR
Purchased from Power Equipment Direct
Purchased 2/22/15
REVIEWED
APR.
07
2015
4 out of 54 out of 54 out of 54 out of 54 out of 5
Generac Xg10000e
Order was supposed to be shipped freight prepaid, instead it was shipped collect. I made two phone calls to the freight company and one to GED to get it corrected so they could deliver the unit. This took an additional two days. Definitely poor customer order processing!

Upon checking the generator over closely before start up I noted the fuel shut-off valve was non functional. Found the valve not installed correctly in the front panel due to the hose clamp position. I had to re-position the... more
Lawrence Recommends This Generac Product
Was this review helpful?
30
Stephen D.
Smithville, TN
Purchased from Power Equipment Direct
Purchased 3/2/15
REVIEWED
MAR.
23
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Good Generator
Got it home, and everything worked except one of the GCFI plugs was bad. That is normal with that type of plug though - they do go bad.

After getting that fixed, it is a well built generator. Only down side is it's heavy, but I guess that is to be expected of one that size. The motor starts with no problem. Overall, I would recommend it to anyone.
Pros: Easy To Use, High Quality, Quiet, Durable
Cons: Heavy
Stephen Recommends This Generac Product
Manufacturer Response
Brand Rep
Stephen,
Thank you for providing us with a detailed review of your XG10000E portable generator. We apologize for the issues that you experienced with the unit's GFCI outlet. While such a scenario is uncommon, we would recommend contacting an independent authorized service provider for any needed parts or service if ever you experience issues with your generator. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locator?cid=frm-105-ab. These independently authorized parties are able to provide any applicable warranty coverage. To ensure that you are appropriately registered with Generac Nation, and to receive warranty-related information and associated consumer alerts, please submit your product registration here: http://www.generac.com/generac-nation-sign-up?cid=frm-105-aa. Lastly, if there are any questions that we can answer for you, please contact us directly at 888-GENERAC (436-3722).
more
Was this review helpful?
41
Albert
Purchased from Power Equipment Direct
Purchased 9/26/12
REVIEWED
AUG.
16
2014
4 out of 54 out of 54 out of 54 out of 54 out of 5
Handle Button
I haven't had to use the generator during an outage, but do run it every month to exercise the unit. The problem I've had though is in the handle assembly, the button does not click it when lifted up which makes it very awkward, and dangerous, to maneuver.
Cons: Poor Handle Assembly Design
Albert Recommends This Generac Product
Was this review helpful?
30
Louis D.
Las Vegas, NV
Purchased from Power Equipment Direct
Purchased 11/2/13
REVIEWED
JAN.
14
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Needed A True 10000 Watt Generator For Continuous Duty
The generator came at the agreed upon time. The driver was courteous and I purchased the lift gate service for easy unloading. I assembled it in two hours. The battery connections were difficult and I had to use nut drivers to remove it to attach the wires. I have other generators that are difficult to fill with oil and to drain, so I have a dedicated turkey baster that I use to accomplish this task. I found it was quite easy to fill it with oil using the baster.

The generator powers a deep... more
Pros: Easy To Use, I'd Buy It Again, Price, High Quality
Cons: Heavy
Louis Recommends This Generac Product
Was this review helpful?
30
Dan
Pittstown, NJ
Purchased from Power Equipment Direct
Purchased 10/19/12
REVIEWED
NOV.
27
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Completely Satisfied
I did plenty of research and chose the Generac XG10000E. It's big enough to run my ALL electric 1600 sq ft ranch including sump pump and well pump.

I suffered through ten days without power during the October 2012 storm in rural New Jersey and decided "never again". I ordered the XG before anyone knew about "Sandy" and was more than happy that I did. I had it wired directly into my 200 amp service so I could pick and choose to run all or some of the breakers.

It... more
Was this review helpful?
30
Jim
Purchased from Power Equipment Direct
Purchased 10/26/12
REVIEWED
NOV.
20
2012
3 out of 53 out of 53 out of 53 out of 53 out of 5
Use At Least 5 Gallon Of Gas To Test This
The generator was delivered with no issues. I put the axle on and the front mount, no problem. Connected the battery terminals (which they need to revise this setup, very difficult to get the nut started and tightened because of lack of access. Put the oil in according to directions, turned on the gas line, pulled the choke, pushed the button to start...and it just cranked, no fire. Did this a few times, gave it a break. Came back in 15 minutes, tried again...nothing. Did this repeatedly... more
Was this review helpful?
52
Rich
Garrison, NY
REVIEWED
OCT.
06
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Nice Generator
I considered purchasing the XP series rather than the XG but decided on the XG because it was significantly less money. The differences I was able to find was the XP has idol control the XG doesn't. Idol control is a good feature perhaps if your using the generator on a job site where you might be using a saw or drill from time to time, so the load isn't constant. Me I'm using the generator for emergency power of my home so Idol control to me is useless so why pay for that feature.

The... more
Was this review helpful?
30
G F.
Purchased from Power Equipment Direct
Purchased 3/5/15
REVIEWED
JUL.
13
2015
2 out of 52 out of 52 out of 52 out of 52 out of 5
Wouldnt Recomend This Unit!!!!!
Bought 3/5/15 and used for 1 month and the unit over time delivered less and less power until now when we cant even use one saw and it shuts down. Product support from Generac was bring it in and wait. For a small contractor and no generator for jobsites its very frustrating.

Generators direct support just said to call Generac and that's the extent of their help.
Mike, the Generator Expert
Product Expert
G,
I'm sorry to hear that you are having issues with the generator. I have seen in the past that if the portable generator starts to lose its output it can be reversed by following the instructions on the video below. If you do continue to have problems after trying this then it would have to be brought to a local Generac service center.

Flash Your Generac Portable Generator with a Corded Drill
more
Manufacturer Response
Brand Rep
G,
We are sorry to learn of the issues that you are currently experiencing with your portable generator. If you are unable to remedy the unit's issues by following the troubleshooting steps that are detailed in the unit's owner's manual for the current symptoms, we would then recommend contacting an independent authorized service provider in your local area for any required diagnostic work; unfortunately we are unable to determine the cause of your unit's issues, nor provide a remedy, via online correspondence or over the phone. To locate your product's documentation online, please use your unit's model or serial number for searching purposes via the following link: http://www.generac.com/service-support/product-support-lookup?cid=frm-105-ac . Moreover, the independent authorized service provider closest to you can be located online by using your postal code for searching purposes here: http://www.generac.com/dealer-locator?cid=frm-105-ab . If you would like to discuss your experience with us in further detail, please do not hesitate to contact us directly at 888-GENERAC (436-3722). We apologize for any frustration that this unfortunate experience may have caused.
more
Was this review helpful?
86
Bruce Hamilton
Sweet, ID
Purchased from Power Equipment Direct
Purchased 11/15/14
REVIEWED
DEC.
07
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Home Generator
This unit was delivered as promised.

I did have three difficulties with it as noted:

1.) They recommend to first fill up the unit with a full tank of gas. I had difficulty starting the flow of the gas as I only put in 3 gallons of gas.

2.) Putting in the oil is quite difficult. It took me about 10 minutes to just put in 1 qt.

3.) They forgot to include the plug in wire to keep the battery charged. I sent a email to "Ask Mike" and he said that he would get it to me.
more
Bruce Recommends This Generac Product
Was this review helpful?
20
Greg B.
Glen Rock, PA
Purchased from Power Equipment Direct
Purchased 9/24/14
REVIEWED
NOV.
18
2014
4 out of 54 out of 54 out of 54 out of 54 out of 5
Pleased With My Purchase
Lost power due to an ice storm for 8 days during February of 2013. Was determined to not be prepared this winter. Had electrician set up separate 10 circuit panel with transfer switch and purchased generator and power cable through electric generators direct.

Price. Compared to this same item purchased at the local representative shop, I saved $200. I also did not have to pay tax on the item buying from EGD. Shipping was free as well.

I live on a small private lane atop a hill, and the... more
Greg Recommends This Generac Product
Was this review helpful?
20
Kevin
Purchased from Power Equipment Direct
Purchased 1/3/13
REVIEWED
FEB.
15
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
A Good Solid Value
This and many other generators were purchased here, for customers, this one is lager than normal and is surprisingly quiet. Customers have been happy and they deliver when they say they are going to, I will continue to place my orders here.
Was this review helpful?
20
Jim A.
Basking Ridge, NJ
Purchased from Power Equipment Direct
Purchased 10/30/11
REVIEWED
NOV.
11
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Flawless
I purchased this from EGD in October of 2011 after Irene & the Halloween snowstorm, while spending a total of 11 days in a hotel. Read my previous reviews concerning delivery & setup.

Well...then came Sandy. This time I'm prepared. XG10000e was FLAWLESS!!! I can't say enough positive comments about this unit. Because it is placed fairly close to my neighbor's bedrooms, I ran it from 7am - 11pm. It ran the WHOLE house through Interlockkit(great invention).

I used about 10... more
Was this review helpful?
20
Jeffrey
Salem, NH
Purchased from Power Equipment Direct
Purchased 4/13/11
REVIEWED
APR.
22
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Happy Ending After All On Good Friday
This is the second generator I have purchased from EGD. The first was a Generac 17.5 kW standby generator for my mother-in-law last November. That generator was delivered on-time and in perfect condition and has been working flawlessly since then.

I bought the XG10000E to replace my 11-year old Generac 6500XL - which still starts on the 1st or 2nd pull. It is not strong enough to run our clothes dryer so we needed a genset with more power. Also, I'm on chemo and looking at a couple of... more
Was this review helpful?
20
Joel
New Sharon, IA
REVIEWED
NOV.
08
2010
4 out of 54 out of 54 out of 54 out of 54 out of 5
So Far , So Good
I received my 10000E about 2 weeks ago and assembled everything right away. Not a lot of detail with the instructions, but it's easy to put together, so it was no big deal. One issue I had noticed was the fuel line from the tank to the onoff valve seems to either be too long, or too thin-walled because the line was kinked pretty bad and I was not getting any fuel to the carb.

I had to re-route the hose and keep it straightened out by used some other line that was close by. I had spent a... more
Was this review helpful?
20
Kean C.
Booneville, AR
Purchased from Power Equipment Direct
Purchased 11/30/15
REVIEWED
DEC.
08
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
(generac) Poor Customer Service
Purchased my XG10000E GENERAC portable generator from Electric Generators Direct and it was promptly delivered as advertised. The issue began when I attempted to install the wheel axle. (It was to short). I had read reviews from other customers stating that the axle shipped with their unit was too short as well.

This is the third generator that I have purchased from EGD (all GENERAC) and their customer support has been great! They are shipping the new axle too me and stated that this is an... more
Pros: Easy To Use, Features, Easy To Store, Reliable
Cons: Generac Customer Service Hard To Speak With
Kean Recommends This Generac Product
Was this review helpful?
21
Milford B.
Chatsworth, GA
Purchased from Power Equipment Direct
Purchased 12/9/14
REVIEWED
DEC.
31
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Generac And Generators Direct Prompt Response
My order was communicated quickly and the delivery process of the 6 items, including the Generac Generator, kept me fully informed of the items involved.

The freight company knew what they were about and were accommodating as to the delivery point since a large van or trailer could not come all the way to our house.

Delivery complete, installation complete, and the unit and accessories are installed and running smoothly.

Great purchase experience with timely communications made it all... more
Milford Recommends This Generac Product
Was this review helpful?
10
Chris C.
Hewitt, NJ
Purchased from Power Equipment Direct
Purchased 4/27/13
REVIEWED
MAY.
18
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
A Real Machine
Quality, #1 Very nice setup clean neat all the bells and whistles. #2, 30 Amp outlet #3 50 Amp outlet #4 120 Volt. Led lighting, Hour meter, Electric start, summer/winter switch and solid flat free tires. Well balanced and quieter then my old Briggs 5550 watt and plenty of power. Easy setup, plus comes with first tune up plugs air and oil filter. Great, Dependable machine.
Was this review helpful?
10
Gary
Scotts Mills, OR
REVIEWED
FEB.
16
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Mr G L Coleman
The generator seem's to be everything they said it to be. It went together well and started right up.

thank's G L Coleman
Was this review helpful?
21
Mike
Wallkill, NY
Purchased from Power Equipment Direct
Purchased 8/10/12
REVIEWED
OCT.
01
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Generac Xg 10000e
Dealing with Electric Generators Direct was great. The generator shipped when they said it would and arrived when it was supposed to.

I had the same problem with the handle as everyone else. I had to take it apart and oil it up so it would lock and unlock. I put oil and gas in the generator (as per the reviews, I had a flex funnel handy) and let it sit for about ten minutes, hit the button and it fired right up.

I had a generator interlock installed and backfeed my whole panel this... more
Was this review helpful?
10
Bud
East Bridgewater, MA
Purchased from Power Equipment Direct
Purchased 9/2/11
REVIEWED
SEP.
23
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Very Satisfied
Received Generac Model XG10000E on Monday Sep 19, 2011, had received 10' 50 amp power cord, inlet box and Reliance 100 amp indoor transfer switch approximately 1 weeks earlier. Didn't receive generator earlier as it was on backorder.

Electrician came over, looked at electrical configuration of the house (I have 200 amp input from street, with one breaker box in garage which handles in-law apartment and then sends 100 amp service to breaker box in cellar which powers main house). Electrician... more
Was this review helpful?
21
Mark
Pasadena, MD
Purchased from Power Equipment Direct
Purchased 1/29/11
REVIEWED
SEP.
07
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Follow Up To January 2011 Purchase
Because of Hurricane Irene I needed to use my Generac Model 5802 I purchased in January. I don't regret buying this machine. My power was out for 3 days and it performed flawlessly. I ran it straight for 42 hours and the fuel consumption was less than stated. I did shut it down to do the first oil change at 30 hours as recommended and for fuel. I was able to run just about anything in my house with some load management. I definitely recommend this machine for anyone who needs this output... more
Was this review helpful?
10
William K.
Ridgewood, NJ
Purchased from Power Equipment Direct
Purchased 9/3/10
REVIEWED
SEP.
27
2010
4 out of 54 out of 54 out of 54 out of 54 out of 5
Electric Generators Direct Did A Great Job
The generator was ordered on 9.3.2010 and arrived at 9.9.2010 and with good service. The delivery men placed the unit in my garage for me. I gassed it up, put oil in, connected the battery and it fired up immediately. I haven't used it for an extended period of time yet.

My only criticism has to do with the instruction manual. It could use more pictures with the description of the the parts that need to be connected. Plain word instructions were not enough as there are a number of... more
Mike, the Generator Expert
Product Expert
William,
The folks at Generac Tech Support (888) 436-3722 are a great resource if you need further clarification regarding certain parts of the manual. We are more than welcome to pass along feedback to them also.
more
Was this review helpful?
10
David S.
Haverhill, MA
Purchased from Power Equipment Direct
Purchased 11/10/15
REVIEWED
DEC.
03
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Recent Purchase
Generator is well balanced and moves around easily in spite of its weight. Haven't had the opportunity to really use it yet but its got plenty of power. My only complaint would be lack of pull start in the event of a dead battery.
David Recommends This Generac Product
Was this review helpful?
00
Larry
Purchased from Power Equipment Direct
Purchased 11/2/15
REVIEWED
NOV.
18
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
No Surprises...thats The Way It Should Be
I just received the XG1000E today. I was very impressed with the delivery service. They called 1 hour prior to delivery. When the truck showed up, a manager was also following in is own car. He was observing the drivers customer interaction, quality of product delivery, etc. I had the lift gate service and the driver not only took it off the truck, but moved it right where I needed it to unpack. Great service, no damage.

Unpacked the generator, all parts accounted for, wheels/axle was there... more
Larry Recommends This Generac Product
Manufacturer Response
Brand Rep
Larry,
We are pleased to learn of your positive experience with EGD and our manufactured product. Thank you for providing us with your review! If you have not done so already, please be sure to register your unit with Generac Nation to initiate your product's warranty. For your convenience, the registration process can be completed online via the following link: https://register.generac.com/?cid=frm-105-aa . If you have any questions, please do not hesitate to contact us directly at 888-GENERAC (436-3722).
more
Was this review helpful?
22
Gregg W.
Plain City, OH
Purchased from Power Equipment Direct
Purchased 9/12/15
REVIEWED
OCT.
31
2015
3 out of 53 out of 53 out of 53 out of 53 out of 5
Wrong Axel Included With The Generator
I purchased a Generac XG10000E generator through PED. It was timely delivered. Just today I am getting around to removing the unit from the carton/pallet, finalizing the assembly, and getting it ready before winter to operate as my home back-up power supply.

However, upon opening the shipping carton I found that the axle that was shipped with the unit is the wrong axle. This axle that came with the unit is only 27" long. However, in order to extend through the frame and both wheel... more
Mike, the Generator Expert
Product Expert
Gregg,
Gregg,

Sorry about the delay. The replacement axle has been shipped out and you should have the tracking # for it. If you have any problems in the future, please don't hesitate to contact us.
more
Was this review helpful?
22
Donald S.
Rocky Hill, NJ
Purchased from Power Equipment Direct
Purchased 9/9/15
REVIEWED
OCT.
22
2015
4 out of 54 out of 54 out of 54 out of 54 out of 5
Problems With The New Generator
The problem i had with the generator is when I went to install the wheels they had sent the wrong axle. It was two inches too short. It took almost three weeks for them to send me the right one. Then I noticed a strong gas smell coming from the generator. I found the problem. The gas line was loose on the fitting coming from the bottom of the gas tank and gas was dripping onto the wiring. Other than it seems like a ok generator.
Manufacturer Response
Brand Rep
Donald,
We are sorry to learn of the issues that you have noted with your personal unit. If you have not yet received the appropriate replacement part, or if the unit's issues persist, please contact us directly at 888-GENERAC (436-3722) for further assistance. We take your satisfaction seriously and want to do anything that we can to help.
more
Was this review helpful?
00
Rolin M.
Lake Stevens, WA
Purchased from Power Equipment Direct
Purchased 9/16/15
REVIEWED
OCT.
08
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Good Investment From A Well Known Manufacturer
I purchased this generator as a cost-effective solution for power outages which while not frequent, pose significant challenges during winter months. With a proper manual genset, 10KW should keep us comfortable. Purchase, shipment, and delivery were all quick and easy. My only complaint (Generac, not EGD) to date is the generator shipped with the wrong wheel axle (too short).

Contacting Generac Customer Service (3rd party answering service who then contacts Generac but doesn't provide you... more
Pros: Easy To Use, Price, Features, Reliable
Cons: Wrong Axle From Manufacturer
Rolin Recommends This Generac Product
Mike, the Generator Expert
Product Expert
Rolin,
I apologize about the axle being too short. This is becoming a known problem with this unit and we do have some "In Stock" that we can send you direct. I will have our shipping department ship one to you today.

If you have any further questions please let us know.
more
Manufacturer Response
Brand Rep
Rolin,
We are sorry to learn of the issue that you noted with the unit's axle. To inquire about replacement parts, please know that we can be reached 24/7 at 262-544-4811. When calling in, please be sure to have the serial number of your personal unit on hand.
more
Was this review helpful?
00
Richard K.
Longview, TX
Purchased from Power Equipment Direct
Purchased 11/16/14
REVIEWED
DEC.
08
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Experience
I haven't had the opportunity to put a lot of hours on the generator yet but so far it is great. Ordering process was easy. Communication after the sale was excellent and I received my order a day earlier than expected.
Richard Recommends This Generac Product
Was this review helpful?
00
Paul Y.
Greencastle, PA
Purchased from Power Equipment Direct
Purchased 8/27/14
REVIEWED
SEP.
18
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
New Generac
Ordering was easy. Unit came when scheduled with shipper and was undamaged. Set up was easy, just take your time putting the oil in. I'm waiting on an electrician to wire up to panel. Overall on a scale of 1 to 10, this is a 10.
Pros: Easy To Use, I'd Buy It Again, Price, Features
Cons: Slow Oil Fill Needs Larger Tube
Paul Recommends This Generac Product
Was this review helpful?
00
Harry M.
Indiana, PA
Purchased from Power Equipment Direct
Purchased 8/24/14
REVIEWED
SEP.
15
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
So Far So Good.
I recently purchased Model#5802 Generac XG 10000 E-- 10,000 Watt electeic start portable generator.

I have not had a chance to use it yet, but I was very satisfied with my delivery and accessories that were included. The instructions were very easy to understand, and I had it up and running in about ten minutes. It started up and runs like a champ. I checked to see if all the plugs, switches, and breakers worked, and they all work very well. I am going to use this generator for a back up... more
Pros: Easy To Use, High Quality, Features, Exceeded Expectations
Harry Recommends This Generac Product
Was this review helpful?
11
Robert J.
Fayetteville, TN
Purchased from Power Equipment Direct
Purchased 6/7/14
REVIEWED
JUN.
29
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Good Generator
I purchased the XG10000E to replace a old Homelite 6300. The generator packaging made wheel installation very easy. Generator started easy and is working as expected although I only have 2 hours on the meter.
Pros: Easy To Use, I'd Buy It Again, High Quality, Durable
Robert Recommends This Generac Product
Robert's Experience With Power Equipment Direct
Web Site
5/5

Service
5/5

Shipping
5/5
"Fast shipping and free lift gate to the door is hard to beat. The generator was damage free and works as expected."
 more
Was this review helpful?
00
Ron
Branchburg, NJ
Purchased from Power Equipment Direct
Purchased 10/14/13
REVIEWED
NOV.
08
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Good Generator
I got the generator and pulled it out of box, assembled wheel kit and added oil, hooked up the wire connector that was unplugged and added gas . It started right up. Looks to be good quality. Had to tighten some small screws on the face plate that were loose, we will see when it is heavily needed during an outage and hopefully it will be fine.
Pros: Easy To Use, I'd Buy It Again, Reliable, Price
Ron Recommends This Generac Product
Was this review helpful?
00
Glenn H.
East Islip, NY
Purchased from Power Equipment Direct
Purchased 9/19/13
REVIEWED
OCT.
10
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Purchase Experience
Everything from researching different models to dealing with customer service was painless and well executed. Power Equipment Direct is awesome to deal with. Why would you deal with anyone else?
Pros: Easy To Use, Easy To Store, Reliable, High Quality
Cons: None
Glenn Recommends This Generac Product
Glenn Would Recommend Power Equipment Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"With little knowledge regarding portable generators, the Power Equipment Direct gave me all the information that I needed to purchase the generator that best suited all of my needs. Delivery was faster than expected and the driver was extremely courteous. Upon discovering that the small bag of hardware had fell out of the shipping carton, Customer Service had replacement out right away and I am happy to say that I'm hooked up and ready to rumble with the next power outage! It was a great buying experience!"
 more
Was this review helpful?
00
Aaron M.
Waccabuc, NY
Purchased from Power Equipment Direct
Purchased 6/20/13
REVIEWED
JUL.
11
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Hope I Don't Need It
Arrived on schedule in perfect condition, started up right away with no problems.
Pros: Easy To Use
Aaron Recommends This Generac Product
Aaron Would Recommend Power Equipment Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"Purchased the liftgate service and they were extremely accommodating. This was my second purchase through the site and will definitely not be my last!"
 more
Was this review helpful?
00
Zac C.
Quakertown, PA
Purchased from Power Equipment Direct
Purchased 11/5/12
REVIEWED
JUN.
23
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Good Generator
Everything from purchase to delivery was smooth. Ordered right after Sandy hit. It was only delayed a couple of weeks from estimated delivery time.
No issues once I figured out that the 50 amp breakers needs to be on to power the 110 outlets. No mention on website or owners manual.

Only down side is oil fill. It could of been 2 to inches longer. The paper funnel is a joke that they give ya. Do what everyone else says and get a small curved funnel. One last thing is the noise level. Its... more
Pros: Easy To Use, Price, Easy To Store
Zac Recommends This Generac Product
Was this review helpful?
00
Rob
Purchased from Power Equipment Direct
Purchased 2/27/13
REVIEWED
MAR.
20
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Arrived Yesterday
Arrived in perfect condition, started right up. So far very happy.
Was this review helpful?
00
Ray
South Kingstown, RI
Purchased from Power Equipment Direct
Purchased 1/4/13
REVIEWED
MAR.
10
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Satisfied Customer
Everything went smoothly with my order. the Generac was back ordered but i updated with my status promptly. The delivery was prompt and the driver polite and accommodating. The setup was straight forward and the Generac fired up right away. We have had three storms in the past 18 months where i lost power for 3 to 7 days each time. we are ready now for the next big one. The electrician has already been the to install the transfer switch. I have Refered some neighbors to your company. ... more
Was this review helpful?
11
Ed
Purchased from Power Equipment Direct
Purchased 2/6/13
REVIEWED
FEB.
21
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
It's Time!
I finally picked up the generator after years of thinking about it but after hurricane Sandy it was time. I read the reviews and came up with the Generac XG10000E . EGD guided me thru the process from the ordering with the check to save 2% and contacting the carriers.I used the lift gate service. Ok first thanks to EGD for the great price on the gererator because it is true, check around . Next thank you to R+L Carriers for great service and in the time frame you said. And thanks to the driver... more
Was this review helpful?
11
Joseph C.
East Meadow, NY
Purchased from Power Equipment Direct
Purchased 12/5/12
REVIEWED
FEB.
06
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Job Well Done
I received my generator yesterday, on time and with a great driver that handled everything for me.

I haven't started yet but am looking forward to tomorrow. The generator looks great- I could just encase it and look at it; that's how nice it is.

I want to thank E.G.D. and the professional U.P.S. freight driver for a job well done. For those of you that read this blog rest assured that you're in great hands with Electric Generators Direct- you have to go no further.

Thanks again,... more
Was this review helpful?
00
Rich
Middletown, NY
Purchased from Power Equipment Direct
Purchased 10/24/12
REVIEWED
DEC.
06
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Satisified Customer
I was very pleased with the Generac 5802 and Electric Generators Direct. It was worth the extra money to have the generator delivered on a lift truck, since the generator weights more then 300 lbs.

Assembly was fairly easy as I used the delivery skid to mount the wheels. I connected the battery, then added the oil and fuel. It started up on the first try.

The real test will come when we have another power outage. The only two minor inconveniences that I found was the paper funnel for... more
Was this review helpful?
00
Steve M.
Martinsburg, WV
Purchased from Power Equipment Direct
Purchased 10/26/12
REVIEWED
NOV.
18
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Anxious To Put It To The Test
I ordered my Generac GX10000E about 3 days before Hurricane Sandy was scheduled to hit our area. We were lucky, the hurricane did not do any real damage in our area, although winds were high. The power never went off.

The generator arrived 6 days after I ordered it. The carrier driver was really nice and put it right in my garage where I could assemble the wheels and prepare it for operation. It was in perfect condition, not a scratch anywhere. Attaching the wheels by myself took some... more
Was this review helpful?
00
Ronald H.
Carle Place, NY
Purchased from Power Equipment Direct
Purchased 7/31/12
REVIEWED
NOV.
15
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Power Outages
I had a Generac 6500 watt generator. I was happy with it but it was not big enough. I bought the 10,000 watt model.

I live on Long Island, NY. I don't have to tell you what happened with the storm we had. Complete destruction. My generator ran for about 75 hours straight and performed like a champ.

I will always recommend Generac and Electric Generators Direct. I was the envy of the neighborhood. Everything ran, and ran well. It's a great piece of equipment.
Mike, the Generator Expert
Product Expert
Ronald,
Please remember to do the oil changes & maintenance described in your Owner's Manual.
more
Was this review helpful?
00
Bob
Purchased from Power Equipment Direct
Purchased 10/19/12
REVIEWED
NOV.
10
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Delayed By Sandy
Arrival was delayed - it was scheduled to be delivered the day Hurricane Sandy hit. It came 3 days after the storm while we were still in the dark. It was quick and easy to get the wheel set on. The battery terminals are a bit hard to access to install cables but it still only took a few minutes to set up.

As others have said, the oil fill tube is inaccessible - have a small funnel with a tube attached to make filling plausible - this fill tube really should be redesigned.

Anyway, it... more
Was this review helpful?
00
Gary
Byram Township, NJ
Purchased from Power Equipment Direct
Purchased 8/29/12
REVIEWED
NOV.
10
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Hurricane Sandy Relief
I am really thankful I had purchased the generator, during the recent 10 days without power during Hurricane Sandy. The generator ran perfectly and kept my all-electric home livable. It started without issue every time we needed the generator.

The only issue is the handle locking device has not worked from day one, but it did not affect the operation of the generator.
Mike, the Generator Expert
Product Expert
Gary,
You may want to call the folks at Generac, toll free, at (888) 436-3722 x5381 to find the Warranty Service location closest to you that survived the storm. They should be able to help you with the handle locking device.
more
Was this review helpful?
00
Dave
REVIEWED
SEP.
10
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Better Setup Instructions
When my Generac arrived on a skid, the wheels and support had to be screwed on. No problem. But the handle lock did not work and I had to take it apart, add some WD40, and work it until it would spring freely.

It comes with an extra air filter, which I was not sure was the only one so I had to get to the filter casing to see it was extra. Problem is, it is very difficult to get to. I finally removed the rear panel, four screws, and then could get at it easier.

The final problem... more
Was this review helpful?
00
Ralph D.
Sherborn, MA
Purchased from Power Equipment Direct
Purchased 7/10/12
REVIEWED
AUG.
23
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Everything Went Well
Everything Went Well.
Was this review helpful?
00
Kenneth
Purchased from Power Equipment Direct
Purchased 8/2/12
REVIEWED
AUG.
23
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
No Trouble
The generator was shipped ahead of schedule. The truck driver was friendly and helped to check for damage (there was none).

I had no trouble in the assembly of wheels and battery. I put oil in and some gas, and after cranking it started up. The voltage test was good.

The latch for the handle seemed a little weak for the weight of the generator.
Was this review helpful?
00
Jim
Manchester, NJ
Purchased from Power Equipment Direct
Purchased 7/28/12
REVIEWED
AUG.
20
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Jim T
The unit arrived within a few days of ordering and thankfully it came with power lift gate service. At over 300 pounds it would be impossible to get down from a regular truck.

Everything went together fairly easily with the only pain being putting in the oil. I know I have seen other complaints about this and now I know why. The company should either make the oil inlet longer or supply a better perhaps plastic funnel with a flexible spout.

Wheels went on okay and I was ready to... more
Was this review helpful?
00
Dennis
Highland, MD
Purchased from Power Equipment Direct
Purchased 6/30/12
REVIEWED
AUG.
12
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Love This Generator
I'm guessing that Generac has paid attention to the reviews and comments about this generator because they have addressed them all, and after ordering two of these generators (one for me and one for my neighbor), I'd say these units are as perfect as it gets in portable power. They arrived quickly from Generators Direct, were delivered as promised, and the truck driver (with lift gate service) wheeled them right into my garage.

Both generators assembled quickly and the only minor thing I... more
Was this review helpful?
00
Ronald V.
Whitehouse STA., NJ
Purchased from Power Equipment Direct
Purchased 7/18/12
REVIEWED
AUG.
09
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
My Generator
The installation is complete. We have had only one small outage and it performed as expected.

I'm satisfied.
Was this review helpful?
00
John
Newberry, MI
Purchased from Power Equipment Direct
Purchased 5/14/12
REVIEWED
JUL.
16
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Piece Of Equipment
Electric Generators Direct was easy to deal with, professional and great on servive. The genrator arrived in great shape. Assembly was easy and fast. I have about 11 hours on the machine. It starts quickly and runs well. A load of a 20 gallon compressor and circular saw doesn't make the unit blink. Very satisfied. I'd recomend the unit to others.
Was this review helpful?
00
Jim
Basking Ridge, NJ
Purchased from Power Equipment Direct
Purchased 10/30/11
REVIEWED
JAN.
21
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Homeowner
As an update to my previous review...regarding the lack of recoil starter & battery charging. I think it would be nearly impossible for the average person to start this 18hp motor attached to a generator w/o electric start. I have always used fuel stabilizer and started my small engines once a month. Snowblower in the summer, lawnmower, etc in the winter. NEVER have had a problem. I plan on starting & warming up my Generac XG10000 about every 2-3 weeks, throughout the year. Also... more
Was this review helpful?
00
Jim
Basking Ridge, NJ
Purchased from Power Equipment Direct
Purchased 10/30/11
REVIEWED
JAN.
16
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Homeowner Review
This unit was back ordered for almost two months(due to HEAVY demand from east power outages), BUT EGD kept me informed via email throughout this process. When they emailed me that the unit was shipped, I rec'd an email from R & L trucking concerning deliver date. I requested to pick up unit at R&L because of a timing issue & previous afternoon engagement.

Early the next morning, I unpacked & assembled the unit w/ NO problems, despite previous reviews. Filled w/ fresh gas... more
Was this review helpful?
00
Joe
Brazoria, TX
REVIEWED
MAY.
27
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Excellent Buy
Cheapest, fast free shipping. What more can I say! Tested it by hooking my 5er up to it. Ran both ac's, lights, hot water heater. Barely heard a bobble from it.
Was this review helpful?
00
Mark
Pasadena, MD
Purchased from Power Equipment Direct
Purchased 1/29/11
REVIEWED
FEB.
04
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Easy Purchase Nice Upgrade
I purchased the Generator on Saturday January 29th and it was here 1st thing on Wednesday morning February 2 .Where it was shipped from and on the route had very bad weather and they still delivered on schedule.

The driver was very friendly and placed it in my garage. I assembled the wheels and the vibration mount, top charged the battery, Added oil and gas and it fired right up. I hooked it up to my transfer switch and added a load and it performed great.

This generator was a... more
Was this review helpful?
00
Michael
Spring City, UT
REVIEWED
OCT.
17
2010
5 out of 55 out of 55 out of 55 out of 55 out of 5
Money Well Spent
Delivery was fast, assembly took only a few minutes and it runs well. Not as noisy as I expected. The features are nice and it's obvious that a lot of thought has gone into this generator.

I haven't had to use it yet as an emergency backup, but it seems to be a good machine from my limited trial testing. I did have an initial concern in that the first time I tried to start it it took a very long time to start. I had to stop cranking and let the starter motor cool down a couple of times.
more
Was this review helpful?
00
Mary
Purchased from Power Equipment Direct
Purchased 9/8/12
REVIEWED
JAN.
26
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Smartest Thing We Did All Year
After numerous 24 hour and longer power outages in Connecticut, my husband and I finally decided to purchase a generator. We ordered this one from power equipment direct, and it showed up on time in great condition. Two weeks later Hurricane Sandy hit. While we were only without power for 22 hours, we didn't even notice it thanks to the generator.

This is our second purchase from this site and I could not be more pleased. The unit was easy for my husband to assemble. It is highly... more
Was this review helpful?
01
Susan
New Tripoli, PA
Purchased from Power Equipment Direct
Purchased 6/20/12
REVIEWED
JAN.
01
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Without Power, Again!
We should have purchased an electric start generator years ago as it is so easy to start. At age 69, pulling the cord on our old generator is beyond my capability. Our new Generac is very dependable and easy to move around with those big wheels.

When you are out of power for a week or more, a generator of this quality is an absolute must. Another plus---it's made in the USA. I have high regard for this generator.
Was this review helpful?
01
Jim
Purchased from Power Equipment Direct
Purchased 11/5/12
REVIEWED
DEC.
19
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Very Pleased
I bought a house and was in need of a back up generator. I need to power my sump pump as well as my furnace and a bunch of other necessary appliances in the home. I had my electrician install an outdoor inlet box as well as a manual switch in my basement. It is capable of handling 50 amps, 50 amps was probably overkill, but oh well.

I found Electric Generators Direct online, and looked through a ton of generators until I found this model which had everything I needed. I ordered it online... more
Was this review helpful?
01
Carl
Purchased from Power Equipment Direct
Purchased 11/2/12
REVIEWED
DEC.
17
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Spared By Sandy
After 3 years of at least 1 power outage per year, I finally decided to bite the bullet and get a generator. Of course, I wait until the area is hit by the biggest storm in years to order it. When placing my order on Nov 2, I was told the generator was backordered until Nov. 30. Other distributors' best estimate was up to 14 weeks! My generator arrived at my house on Dec. 7 and although I haven't used it yet, all the packaging was in good shape, the unit assembled easily and the battery was... more
Mike, the Generator Expert
Product Expert
Carl,
Please test your unit as soon as you can; that way you will be prepared for an unexpected outage.
more
Was this review helpful?
02
Sign Up
Receive Weekly How-To Tips & Specials

Check out the latest Generac 5802 reviews.Compare our Generac 5802 ratings. Find the Generac 5802 Power Equipment Direct that is right for you.

Contact Power Equipment Direct