25% of respondents would recommend this product to a friend
Jacen G. Clinton, AR
Most Helpful Critical Review
Never Ending Battle
I was working for this amazing family doing things around their house including yard work and taking care of their animals. They had purchased this brushcutter so I could clear out some brush and build a fence. Every time I went to push on throttle it seemed to lose power until I released the throttle. I couldn't seem to do the job that they had bought this piece of equipment for. It felt like it was a waste of 250$.
Jacen Does Not Recommend This Product
If it's not functioning properly, we recommend you contact the manufacturer to find out where you can have it serviced. It's under warranty, so you should be able to get it repaired at a local dealer at no charge. Give us a call if you'd like help contacting the manufacturer or locating local service center.
I bought this after my new 2 cycle one wouldn't start. Now not even a year old and this one won't start. When it did you could tell it wasn't running right you had to feather the gas to keep it running. I strongly would NOT buy this product.
Thomas Does Not Recommend This Product
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Charles L. Charlottesville, VA
10 Helpful Votes
Sorry I Didn't Buy It Local
The trimmer arrived one end of the box was heavily re-taped, was missing Styrofoam padding. Contents looked to be thrown in the box. I unpacked and looked everything over it appeared to be new and never assembled. As I had work in the back yard that I ordered the trimmer for, I decided not to send it back and assembled it. I put gas and oil in it and fired it up. The engine would not idle when warmed up with the choke off. The brush cutter was very loud and made a grinding noise. I called Trimmers Direct, and told me that because I put oil and gasoline in it I can not return it, and that I have to take the unit to the closest manufacture's servicing dealer. which was 50 miles away. I received the unit on the 15th of July, took it to the service center on the 20th of July. Today is Aug 3rd, and I don't have it back. They are waiting for a new gear head for the brush cutter. I believe Trimmers Direct sold me a customer return/open box item and didn't say so in the online catalog. The Trimmers Direct Rep told me they would never send an item that was not in a factory sealed box. I'd like to believe them but I'm finding it very hard to do so. I think they unloaded an albatross on me. I am very unhappy with this whole transaction, and my trimmer will be the last thing I ever buy from them.
The trimmer arrived one end of the box was heavily re-taped, was missing Styrofoam padding. Contents looked to be thrown in the box. I unpacked and looked everything over it appeared to be new and never assembled. As I had work in the back yard that I ordered the trimmer for, I decided not to send it back and assembled it. I put gas and oil in it and fired it up. The engine would not idle when warmed up with the choke off. The brush cutter was very loud and made a grinding noise. I called... more
Charles Does Not Recommend This Product
I am sorry to hear that you feel misled. I assure you that we do not sell anything that is returned without notating it on the site as such. We are not in any business to mislead anyone in purchasing an item that is not in new factory condition. Unfortunately, with this being the lawn season, service centers are often behind in repairs and the manufacturers are often delayed in their ability to get parts sent out in an efficient time frame. I apologize once again for your dissatisfaction with your order but appreciate your honest review. If you need any further assistance, please don't hesitate to contact us.