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Basement Watchdog BWD12120C Power Equipment Reviews & Ratings

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$499.99
No Sales Tax* (Except IL)
 
In-Stock /
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$499.99
No Sales Tax* (Except IL)
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$499.99
No Sales Tax* (Except IL)
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$497.00
(as of 06:07 CST - Details)
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Basement Watchdog BWD12120C Ratings
Overall Rating
Features
4/5
Quality
4/5
Performance
4/5
Value
4/5
Overall
4.3 out of 54.3 out of 54.3 out of 54.3 out of 54.3 out of 5
Pros
Easy To Store (1)
Reliable (1)
Easy To Use (1)
Durable (1)
Cons
Heavy (1)
Unreliable (1)
33% of respondents would recommend this product to a friend
10 Reviews  Sort by 
 
Mike
Most Helpful Critical Review
REVIEWED
MAY.
07
2016
3 out of 53 out of 53 out of 53 out of 53 out of 5
Very Finicky
I had the big dog for 10 years and it has been a love-hate relationship. We got the big dog because I was afraid the smaller units couldn't keep up with the volume of water. When this thing works, to works very well and it has saved up in several power outages... BUT, when it's not needed it can be a real pain. It has a lot if diagnostics which are great but I there are enough shortcomings that make me seek something else now that it's time for a replacement. Some of the issues include:

1)... more
Mike Does Not Recommend This Product
Manufacturer Response
Brand Rep
Mike,
We are sorry that you address experiencing these issues with your pump. We recommend that you contact us directly since your controller may need to be serviced to avoid these. Please contact us at 800.991.0466 ext 3 and we will be happy to assist you.
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10
John P.
Gladstone, NJ
REVIEWED
AUG.
23
2013
1 out of 51 out of 51 out of 51 out of 51 out of 5
Just Had Flooded My Whole Basement
The activation switch is absolutely unreliable. The rising water level mostly doesn't activate the switch. One must violently jerk the floats in order to activate pumping. You just cost me around $5000 and one horrible evening. Thank you very much!
Cons: Unreliable
John Does Not Recommend This Product
Manufacturer Response
Brand Rep
John,
John we are sorry that you did have a bad experience. Just to confirm in order to activate the switch to work you should not have to jerk the switches to kick on the pump. The floats only need to rise 1/4 of an inch to activate the pump to run. If this was the case in your situation we would like you to call us for replacement floats or to arrange sending in your controller for repair. Our phone number is 800-991-0466 Ext.3 for technical support.
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40
Gary
Richfield, OH
Purchased from Power Equipment Direct
Purchased 11/21/12
REVIEWED
JAN.
02
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Worth The Price
For years I have used a Bilge Pump from a boat to serve as a sump crock back up. It has been a reliable performer. It used a
separate 3/4" line for discharge. Because of the twelve foot head and restricted diameter, it did not have an adequate volume.

The Big Dog back up put it to shame. The Big Dog has put my concerns about volume and run time to rest.
Bottom Line- Installation was a breeze. Works better than expected. Would recommend to everyone. Very Pleased.

GS
Manufacturer Response
Brand Rep
Gary,
Thank you for giving us a chance and choosing the Big Dog. We also thank you for your recommendations. We know that you will be happy for years to come!
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20
Art
Lancaster, PA
Purchased from Power Equipment Direct
Purchased 7/17/12
Total Reviews
2 Reviews
Total Helpful Votes
10 Helpful Votes
REVIEWED
SEP.
19
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Wet Basement? Sump Pumps Direct Is The Way To Go!
The area that I live in has a lot of underground water. When we get heavy rains, the water comes up from underneath and my 2 sump pumps work overtime keeping up. I don't have much of a problem unless we lose electricity, then I have a major problem.

I have a back-up in the form of a portable generator, but if I am not home that does no good. I did have a small battery back-up system that was of lower quality and capacity.

Thanks to Sump Pumps Direct I have a good system in the... more
Manufacturer Response
Brand Rep
Art,
Thank you so much for your kind review. We know that you will be satisfied with this backup system
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20
Harold B.
Annapolis,, MD
Purchased from Power Equipment Direct
Purchased 10/31/12
REVIEWED
NOV.
22
2012
4 out of 54 out of 54 out of 54 out of 54 out of 5
Great Quality
Quality- great.

Two small suggestions:

Provide a way to disconnect the float switch wire from the control box - it would make installation easier if you could work on the installation without the control box in the way.

Allow for a way to use a sealed marine style battery so that the low battery water light is not on all the time.

It has great directions, well made and while it tests out as advertised, I hope we never have to test it under a heavy load.
Jim, the Sump Pump Expert
Product Expert
Harold,
The system is set up to work with the Basement Watchdog battery (Model 30HDC140S); if you use their battery the fluid light will operate properly.
more
Manufacturer Response
Brand Rep
Harold,
Thank you so much for your review. We will definitely take your requests into consideration.
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10
Terry
Purchased from Power Equipment Direct
Purchased 9/25/12
Total Reviews
2 Reviews
REVIEWED
NOV.
06
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Indirect Sandy Power Outage
I just got this system installed a week ago Monday, October 29, 2012 (actually 2:15 AM October 30) I just completed the install and got it plugged in no more than 10 seconds before the power went out. It immediately went to battery operation and worked fine.

I was surprised that it worked showing the battery as fully charged, as I had just put the acid in the battery about 15 minutes before completing the hook up. I purchased the acid from a big box store which was the least expensive... more
Manufacturer Response
Brand Rep
Terry,
Thank you for your review. We really appreciate your consideration of our product and are glad that we were able to assist you immediately.
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10
Louis G.
Total Reviews
3 Reviews
REVIEWED
NOV.
02
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Stood Up To Hurricane Sandy
I have a summer home at the NJ shore outside of Atlantic City. It is a 95 year old perfectly restored property that is 1 1/2 blocks from the beach. Last year I decided to install 3 of the Basement Watchdog Big Combo units to replace three standard pumps in my 1500 sq. ft. basement.

We have just experienced the devastation of Hurricane Sandy while physically being in Florida for the season. We lost power in the first day of the storm, most likely sometime Monday; and just had the power... more
Manufacturer Response
Brand Rep
Louis,
Thank you very much for your recommendation of our combination pumps. We really appreciate your feedback and trust in our company. We are also extremely happy that our combos were able to assist you in such a difficult time when many people flooded and went without livable homes after such a disaster.
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10
P. F.
REVIEWED
AUG.
13
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Only House On The Block Not Flooded
I am happy to say I installed this backup system just in time, before we were hit with the worst hurricane storm in years.

We lost power on and off for 4 days and while all the houses around me had 1-2 feet of water in their basements I had only to wipe up a puddle from a leaky basement window.

This system saved my furnished basement from ruin...It doesn't get better than that.
Manufacturer Response
Brand Rep
P.,
We are so happy that our pump was able to help you keep your basement dry. We thank you for your review.
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21
Jon Hoch, Founder
Bolingbrook, IL
Total Reviews
73 Reviews
Total Helpful Votes
212 Helpful Votes
REVIEWED
JUN.
07
2008
5 out of 55 out of 55 out of 55 out of 55 out of 5
Why It Is Called The Big Dog
The "Emergency" and "Special" models contain some great features. But, the "Big Dog" takes the concept to a whole new level.

It features an extremely powerful 20-amp battery charger that can recharge while it's pumping. Plus, you can connect a second battery to the "Big Dog" to double its run time.

Best of all, it turns on weekly, actively looking for vulnerabilities. For example, the "Big Dog" can actually sense if the backup sump pump... more
Manufacturer Response
Brand Rep
Jon,
Thank you so much for your loyalty in our company. We really appreciate your review.
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10
Bill M
Total Reviews
2 Reviews
REVIEWED
JAN.
13
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Will Buy Another
We've lived in our house since 1995 and bought this bad boy in 2006 after our basement flooded due to a sump pump too small. The backup pump served us until 2010 when the battery finally kicked as did the electronic unit. I tried replacing the battery with a marine battery but the unit fried a battery that wasn't from the mfr.

We let it sit for a year without replacing and we had our second basement flood. Twice in 20+ years and both times is when we didn't have the backup. Stood the test... more
Pros: Durable, Easy To Use, Reliable, Easy To Store
Cons: Heavy
Bill Recommends This Basement Watchdog Product
Manufacturer Response
Brand Rep
Bill,
Thank you for your review. We are happy that you are pleased with your system. Also we would like to know that usually the systems are repairable and if you send it in to one of our technicians we can take a look at it and examine it more precisely. Please give us a call so that we can give you instructions on how to send it into us for repair at 800.991.0466 ext. 3 for technical support.
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