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Ariens 921039 Power Equipment Reviews & Ratings

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Ariens 921039 Ratings
Overall Rating
Features
3/5
Quality
4/5
Performance
3/5
Value
3/5
Overall
3.4 out of 53.4 out of 53.4 out of 53.4 out of 53.4 out of 5
Pros
None to display.
Cons
Bad Instructions (1)
40% of respondents would recommend this product to a friend
5 Reviews  Sort by 
 
Glenn S.
Ripon, CA
Purchased from Power Equipment Direct
Purchased 12/20/15
Most Helpful Positive Review
REVIEWED
FEB.
22
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Machine
I needed a snow blower for the new snowfall in CA. When I bought it I did not expect to use it much in 2016.

The machine has been very reliable, and handles a lot of snow. Also handles small rocks well (found them when blowing the gravel driveway).

It was very simple to put together and started right up.

I would recommend this model to everyone that wanted to move a lot of snow, easily.
Glenn Recommends This Ariens Product
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04
Mike M.
Purchased from Power Equipment Direct
Purchased 10/17/15
Total Reviews
2 Reviews
Most Helpful Critical Review
REVIEWED
JAN.
21
2016
2 out of 52 out of 52 out of 52 out of 52 out of 5
Not A Good Buy
Kind of disappointed in this product. I have quite a few problems with the unit stalling and the chute controller is really temperamental. For starters the unit does not come assembled and the instructions are limited. Not a problem with some basic problem solving I could figure it out.

I ordered the track unit to help with a steep slope (25%angle in the North east) It holds on like a champ and there is no slippage but I constantly have to mess with the chute control and every time I go... more
Mike Does Not Recommend This Product
Robert, the Snow Blower Expert
Product Expert
Mike,
Mike,

The downfall of the track drive units is that they are very difficult to maneuver when there is no power to the drive system. When the unit is in use, it does provide ample traction but will also require a bit of muscle to turn and keep the unit straight. In regards to the unit stalling, have your contacted Ariens tech support for possible trouble shooting assistance as this may be an adjustment that needs to be made or an issue more in-depth. I would recommend contacting Ariens at 920-756-4688 for assistance.

I appreciate your time in writing this review and hope you are able to resolve the stalling issue.
Thank you and have a great day!
more
Manufacturer Response
Brand Rep
Mike,
Thank you for taking the time to provide a review on your machine. I encourage you as well to give our Technical Support group a call. We would be happy to talk this through.

Barb
Manager, Technical Service
more
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33
Michael
Beverly, MA
Purchased from Power Equipment Direct
Purchased 10/17/15
Total Reviews
2 Reviews
REVIEWED
JAN.
25
2016
3 out of 53 out of 53 out of 53 out of 53 out of 5
Great Machine With Some Issues
Well when it's running on flat ground and the chute is set and I don't have to turn this unit is great...

This is my second Ariens product.

I have a steep incline on my driveway so I got the unit to help on the steep grade. The unit holds perfectly on the hill so no problems there however I seem to have a couple of issues each time I go to clear the driveway.

First, the chute steering handle is not effective. I have to pull the engaging cable by hand to make the unit turn. Big hassle... more
Michael Does Not Recommend This Product
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34
Brian G.
Westport, CT
Total Helpful Votes
13 Helpful Votes
REVIEWED
NOV.
23
2015
2 out of 52 out of 52 out of 52 out of 52 out of 5
Not Very Happy
Got the Platinum Track knowing there would be some assembly.

I got everything done - but needed help on a few things...tightening the chute, etch.

I called SnowBlowers Direct three (3) times - talked with three of their experts (after waiting on hold for their experts - a different one each time - and each of them said, 'Sorry, I can't help you.' The last person told me to call Areins.

After waiting on hold - after talking w/ the general person who said they could help me - and... more
Cons: Bad Instructions
Brian Does Not Recommend This Product
Robert, the Snow Blower Expert
Product Expert
Brian,
I sincerely apologize for the unpleasant experience you have had in dealing with Snow Blowers Direct and Ariens tech support. While we have many experts here, there is only a certain level of training we are given regarding the technical aspects of these units.

We can assist with basic set up but for more of a step-by-step, Ariens tech support would be the most efficient and knowledgeable line of assistance. Unfortunately I am not able to control the time in which they call but I do apologize they were unable to assist in a timely manner.
more
Manufacturer Response
Brand Rep
Brian,
Brian,

First let me say thank you for leaving a detailed response, we can only improve based on the feedback we get. We apologize for the frustration you have experienced. Let us help you get your questions answered.
Please give our Technical Support group a call, we would be happy to assist in any way we can.
We are staffed from 7am-5pm central time, Monday-Friday.
Thank you,
Ariens Technical Support
more
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134
Ronald S.
North East, PA
Purchased from Power Equipment Direct
Purchased 9/21/15
REVIEWED
OCT.
23
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Couldn't Get It Through A Local Dealer
Haven't been able to try it out yet but if it does as good a job as my old 8hp. Ariens, I'll be happy. Actually, I hope this new one sets in my garage for the next 10 yrs. lol
Ronald Recommends This Ariens Product
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513
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